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EXHIBIT B <br />Service Level Terms <br />The Services shall be available 99.5%, measured monthly, excluding holidays and scheduled downtime. Further, any downtime <br />resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be exclude d from any <br />such calculation. Customer's sole and exclusive remedy, and Company's entire liability, in connection with Service availabili ty shall be <br />a “Performance Credit.” <br />1) Definitions. <br />(a) “Actual Uptime” shall mean the total minutes in the reporting month that the Services were actually available for normal use. <br />(b) “Maintenance Window” shall mean the total minutes in the reporting month represented by the following day(s) and time(s) <br />during which Company shall maintain the Services: Tuesday, Thursday, Saturda y 11pm-3am ET. <br />(c) “Scheduled Downtime” shall mean the total minutes in the reporting month represented by the Maintenance Window. <br />(d) “Scheduled Uptime” shall mean the total minutes in the reporting month less the total minutes represented by the Schedul ed <br />Downtime. <br />2) Calculation. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal <br />point) <br />3) Performance Credit. Performance credits may not be redeemed for cash and will only apply a credit to the month in which the <br />incident occurred. <br />(a) Where Percentage Uptime is equal to or greater than 99.5%, no Performance Credit will be due to Customer. <br />(b) Where Percentage Uptime is less than 99.5%, Customer shall be due a Performance Credit in the amount of 5% of the Services <br />Fees (as calculated on a monthly basis for the reporting month) <br /> <br /> <br />DocuSign Envelope ID: 67A8D3E6-9C5D-4F22-8415-91E4EB03E854