2020-365-E-Visitors Bureau-Tempest-iDSS house sales database

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iDSS CYCLONE SOW : PAGE 4 of 9 PREPARED BY Mark Lynch, Chief Client Officer Professional Services Company provides the following professional services beyond the scope of this SOW at the rates outlined in the fee schedule. a.Consulting Services.Company offers best practice consulting to assist Client in streamlining processes, auditing internal processes,and reinforcing best practices.Company offers this additional professional service at the rate outlined in the fee schedule.This service can be performed on-site with a minimum of eight (8)hours and the Client agrees to pay all documented Travel Related Expenses and out-of-pocket expenses per the Master Service Agreement,Section 2.1.This service can also be performed remotely, billable by the hour with a minimum of four (4) hours. b.Custom Report Development Services. Company makes available a wide variety of standard reports included in iDSS Cyclone. Company may also prepare custom reports if Client requests at their expense. Company offers this additional professional service at the rate outlined in the fee schedule. Company will begin development of the report upon receiving a signed request or email from Client, describing the specifications, and approving the timeline and estimated fees. c.Custom Feature and Integration Development Services. Company offers this additional professional service at the rate outlined in the fee schedule. If the requested feature is a possible customization, Company will begin customizing the feature upon receiving a signed request or email from Client, describing the specifications, and approving the timeline and estimated fees. d.Creative and Design Services. Company offers additional Creative and Design services beyond what is covered in the Scope Of Services in this SOW. Company offers this additional professional service at the rate outlined in the fee schedule. Company will begin the Creative and Design services upon receiving a signed request or email from Client, describing the specifications, and approving the timeline and estimated fees. e.Data Update, Transformation, and Cleansing Services. Company offers additional Data Updates, Transformation and Cleansing services beyond what is covered in the scope of services in this SOW. Company offers this additional professional service at the rate outlined in the fee schedule. Company will begin the data update, transformation and cleansing services upon receiving a signed request or email from Client, describing the specifications, and approving the timeline and estimated fees. f.Email Credits. iDSS Cyclone includes the iDSS Email Campaigns feature that allows users to design and distribute email campaigns. Email Credits can be purchased in blocks of 50,000 Email Credits at the rate outlined in the fee schedule. Email overage charge of $.0125 per email credit will be assessed if insufficient email credits are available at the time of email campaign delivery. Licensing of this feature requires agreement to Schedule B: Anti Spam Policy. g.Onsite Training.Company offers additional onsite training beyond what is covered in the scope of services in this SOW.Company offers this additional onsite training at the rate outlined in the fee schedule.Additional training can be performed onsite with a minimum of one (1)day and the Client agrees to pay all documented Travel Related Expenses and out-of-pocket expenses per the Master Service Agreement, Section 2.1. 30 SOUTH 15TH STREET | SUITE 1001 | PHILADELPHIA, PA 19102 | P: +1.800.274.8774 | F: +1.800.274.8775 | TEMPEST.iM DocuSign Envelope ID: C78F28C7-6C52-4406-949E-1B58097FBDBC