Orange County NC Website
iDSS CYCLONE SOW :​ ​PAGE 3 of 9  <br />PREPARED BY Mark Lynch, Chief Client Officer  <br />Onboarding Services Fee  <br />a.Fee Description.​ This is a one-time only, non-refundable fee for Onboarding Services listed in  <br />the Scope of Services in this SOW for Onboarding.   <br />b.Payment Terms​.​$0.00 (first half of Onboarding Fee)will be paid as a down payment upon executing                  <br />this SOW.The remaining ​$0.00 ​(last half of Onboarding Fee)and ​$6,000.00 ​(iDSS Cyclone Subscription                <br />Fee) will be due in advance of the Anniversary Date.   <br />  <br />c.Setup and Configuration of Client iDSS CRM Instance.Company will configure the IDSS Cyclone                <br />instance in preparation for client use.   <br />  <br />d.Data Migration and Transformation.Company will migrate Client data to iDSS Cyclone from other               <br />sources,provided that the Client has identified in writing,to the satisfaction of Company,the data                 <br />source or sources to be accessed and the specific data the Client wishes to migrate to iDSS Cyclone and                    <br />Company has determined that migration of the data is feasible.  <br />  <br />e.Onsite Training.If an onsite Training is included as part of Onboarding,Company will provide training                 <br />to Client’s staff at Client’s business location covering the features,use and other information regarding                <br />iDSS Cyclone.Client shall reimburse Company for any Travel Related Expenses and out-of-pocket              <br />expenses pursuant to section 2.1 in the MSA.Limitation on Training -Each training session is limited to                   <br />10 staff members per trainer.  <br />  <br />f.Travel Expenses.Client shall reimburse Company for any Travel Related Expenses and out-of-pocket              <br />expenses related to this SOW pursuant to section 2.1 in the MSA.   <br />  <br />g.Onboarding Services After Go Live Date.Client Requested Services related to the Onboarding Services               <br />in Scope of Services in this SOW will be included in the Onboarding Services Fee for twenty (20)business                    <br />days after Go Live Date.   <br />  <br />  <br />iDSS Cyclone Subscription Fee   <br />a.iDSS Cyclone Subscription Fee​.Through payment of this fee,the Client has the right to continued use                  <br />of iDSS Cyclone during the Initial term and any Renewal Term.This fee includes regular upgrades and                  <br />client support.The iDSS Cyclone fee is locked in for the Initial Term period with the exception of adding                    <br />users.Company shall send an invoice for iDSS Cyclone Subscription Fee at the Go Live Date.iDSS                  <br />Cyclone Subscription Fees will be billed in advance of the Go Live Date anniversary for each year.  <br />  <br />i.Go Live Date Agreement.Prior to the Go Live Date,Company shall send Client the Go Live                  <br />Date Agreement form stating the Go Live Date,the updated term of the subscription,               <br />agreement,and renewal terms.Client agrees that Client’s authorized representative shall sign             <br />the Go Live Agreement form acknowledging and consenting to the Go Live Date,the updated                <br />term of the subscription,agreement,and renewal deadlines.A copy of the Go Live Date                <br />Agreement is attached to this SOW as Schedule C.   <br />30 SOUTH 15TH STREET | SUITE 1001 | PHILADELPHIA, PA 19102 | ​P:​ +1.800.274.8774 | ​F:​ +1.800.274.8775 | TEMPEST.iM  <br />DocuSign Envelope ID: C78F28C7-6C52-4406-949E-1B58097FBDBC