2020-353-E-County Mgr-Reliant Management Group, Inc. GPS monitoring

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APPROVED Yes No INCORPORATED ATTACHMENT FOR ASSOCIATED SERVICES AND OTHER ITEMS Authorized Orange Co. Contact APPROVED Yes Authorized Reliant Contact 15. ASSOCIATED SERVICES AND OTHER ITEMS OF AGREEMENT. 15.1 Hosting Services. Reliant agrees to provide Orange Co. access to its licensed Web-Based Applications through the Internet pursuant to fulfilling the terms and conditions set forth in this Agreement Orange Co. has entered into for the provision of monitoring services. Reliant grants its access to said Hosting Services so that Orange Co. data is accessible, via the Internet and/or remote server login, to those individuals authorized by Orange Co. Therefore, Orange Co. may provide access to the Hosting Services to its employees, agents, and court agencies and personnel tasked with monitoring the Offender(s) as desired. 15.2 Availability of Services. Orange Co. agrees that Service is available to and from the monitoring equipment when connectivity is available through established tele communication providers. It is understood that Service may be subject to interruption when telecommunication service is subject to transmission limitatio ns and/or interruptions including access to the public Internet. Subject to the terms and conditions of this Agreement, Reliant and the Original Equipment Manufacturer(s) will attempt to provide Hostin g Services, twenty-four (24) hours a day, seven (7) days a week throughout the term of this Agreement. However, Orange Co. agrees that from time to time the Services may be inaccessible or inoperable for reasons beyond the control of Reliant and th e Original Equipment Manufacturer(s), including, without limitation: (i) computer equipment malfunctions; (ii) announced period ic maintenance procedures or repairs which the Original Equipment Manufacturer(s) may undertake; or (iii) causes beyond the control of Reliant and the Original Equipment Manufacturer(s) or wh ich are not reasonably foreseeable, including, without limitation, interruption or failure of telecommunication providers or digital transmission links, hostile network attacks, network conges tion or other failures and in such events. Orange Co. agrees that Reliant and the Original Equipment Manufacturer(s) have no control over and cannot guarantee availability of Hosting Services on a contin uous or uninterrupted basis. Reliant accepts no liability whatsoever as a result of a monitoring equipment being located in an area not covered by appropriate wireless coverage, or if the monitorin g equipment fails to establish a connection with the network, due to network related issues that are not caused by the monitoring equipment. Any identified break in service will be relayed to Orange Co. as soon as practicable. In the event that a pre-established interruption is necessary Reliant will provide a minimum of Twenty Four (24) hour notice or verification to Orange Co. beforehand. In the event that a break in service occurs due to forces beyond control of Reliant and the Original Equipment Manufacturer(s), Reliant will notify Orange Co. within 30 minutes of being made aware of any such event and insure the Original Equipment Manufacturer employs commercially reasonable good faith efforts to re-establish service. Upon resolution of the event, Reliant s hall provide to Orange Co. an electronic notification detailing the nature and severity of the event, and if available any root cause analysis and related information. 15.3 Technical Support. Reliant agrees to provide to Orange Co. with warehouse (RMA), training and technical support as needed and as mutually agreed to by the parties. 15.4 Suspension of Access to Hosting Services Due to Non -Payment: If invoices are not paid in a timely manner, Reliant may, by notice in writing and after a ten (10) day cure period, terminat e Orange Co.'s access to the Hosting Services, and Web-based User Interface until the outstanding debt is paid in full. 15.5 Equipment and Utilities. Orange Co. agrees that it shall be responsible for providing and maintaining its own computer systems, Internet access and all necessary telecommunications equipment, software and other materials (“Equipment”) at Orange Co. locations necessary to properly access and interact with the electronic monitoring equipment. 15.5 Hardware Warranty. Hardware is warranted by Reliant to be free from defects in materials and/or workmanship under normal and proper use. If any Hardware is defective at the time of initial delivery to Orange Co. or during the term of this agreement, Orange Co.’s sole remedy will be to return the Hardware for repair or replacement. 15.6 No Other Warranties. RELIANT MAKES NO OTHER WARRANTIES TO ORANGE CO. AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLI ED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. 15.7 Obligations Prior to Termination. Termination or expiration of this Agreement shall not relieve either party of obligations that by their nature or term surviv e termination or expiration; such as, by way of example and without limitation, the obligation to make all payments that have or will become due under this Agreeme nt . DocuSign Envelope ID: C9776738-ED9F-4FE6-9051-93862041028E X