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2021-435-E-AMS-Siemens Industry-Annual Service agreement 2021-2022
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2021-435-E-AMS-Siemens Industry-Annual Service agreement 2021-2022
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Last modified
8/6/2021 10:50:31 AM
Creation date
8/6/2021 10:50:08 AM
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Contract
Date
7/23/2021
Contract Starting Date
7/23/2021
Contract Ending Date
8/4/2021
Contract Document Type
Agreement
Amount
$54,320.00
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Siemens Industry, Inc.June 28, 2020 Page 8 <br />2.2.3 Online / Remote System Support & Diagnostics <br />Online / Remote System Support & Diagnostics. Monday through Friday: 8:00AM - <br />5:00PM System and software troubleshooting and diagnostics will be provided <br />remotely through the online support service (up to 8 hours) to enable faster response <br />to emergency service requests and to reduce the costs and disruptions of downtime. <br />Siemens will respond, Monday through Friday, during the hours of 8:00 AM – 5:00 <br />PM, excluding Holidays, upon receiving notification of an emergency, as determined <br />by your staff and Siemens. <br />If remote diagnostics determine a site visit is required to resolve the problem, a <br />technician can be dispatched. Onsite dispatch will be billable per our current time <br />and material policy (see Appendix A). <br />DocuSign Envelope ID: 533C181F-E7A8-4F94-9AEF-E5585358036A
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