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Siemens Industry, Inc.June 28, 2020 Page 4 <br />2 Service Solution <br />2.1 Service Team <br />An important benefit of your Service Agreement derives from having the trained <br />service personnel of Siemens familiar with your building systems. Our <br />implementation team of local experts provides thorough, reliable service and <br />scheduling for the support of your system. <br />The following list outlines the service team that will be assigned to the service <br />agreement for your facility. <br />Orange County’s Assigned Team of Service Professionals will include: <br />Clay Graham, Customer Service Manager,is responsible for ensuring that our <br />contractual obligations are delivered, your expectations are being met and you are <br />satisfied with the delivery of our services. <br />Christian Anderson, Primary Building Automation Specialist is responsible for <br />performing the ongoing service of your building automation system. <br />Brian Bentley is your Secondary Building Automation Specialist.Brian will be <br />familiarized with your system to provide assistance in two man task and in-depth <br />backup coverage. <br />Joe Latore, Service Sales Account Executive manages the overall strategic <br />service plan based upon your current and future service requirements. <br />Craig Martin, Service Operations Manager is responsible for managing the <br />delivery of your entire support program and service requirements. <br />Customer Response Center <br />Emergency Phone / Online Response – Normal Business Hours = Service <br />Team Leader. After Hours = Siemens Emergency Response Center <br /> Siemens Help Line:1-866-728-7678 <br />Clay Graham is responsible for scheduling your preventive maintenance visits <br />and handling your emergency situations by taking the appropriate action. <br />Clay Graham or Tracy Jones can assist with all service invoicing including your <br />Technical Support Program and Time and Material projects. <br />DocuSign Envelope ID: 533C181F-E7A8-4F94-9AEF-E5585358036A