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Infrastructure support includes 24X7X365 response to all system issues arising from infrastructure, infrastructure cabling and antenna systems. Issues that result from power failure, force majeure, or tampering are excluded from this service. Repair of cabling and antenna systems is not a part of this service. This service also includes depot repair handling of the infrastructure equipment. Should the equipment suffer a failure that cannot be addressed in the field, MCA will:• Uninstall the infrastructure equipment• Send to the Motorola Depot• Track repair status• Receive the equipment back from the Motorola Depot• Confirm normal operation• Re-install the equipment at the customer location. • Communicate to the customer the status of their repair as it changesOne annual preventive maintenance check of all infrastructure, infrastructure cabling and antenna systems is also included. It is the customer’s responsibility to give access to all infrastructure, cabling, and antenna systems for this check. It is MCA’s responsibility to schedule with the customer and communicate any and all system impact. One annual firmware update of the infrastructure equipment will be completed at the time of the preventative maintenance check. Microwave radio, UPS, and any other specialized equipment is EXCLUDED from repair and PM services, and will only receive response/troubleshooting.MCA Essential Service with Repair - Infrastructure ComponentsInfrastructure support includes M-F 8X5 response to all issues arising from infrastructure, infrastructure cabling and antenna systems. Issues that result from power failure, force majeure, or tampering are excluded from this service. Removal of infrastructure equipment for warranty repair is the responsibility of MCA. Repair of cabling and antenna systems is not a part of this service. After hours support is available upon request but is not covered under this service. Additional charges would apply at after hour rates. One annual preventive maintenance check of all infrastructure, infrastructure cabling and antenna systems is also included. It is the customer’s responsibility to give access to all infrastructure, cabling, and antenna systems for this check. It is MCA’s responsibility to schedule with the customer and communicate any and all system impact. One annual firmware update of the infrastructure equipment will be completed at the time of the preventative maintenance check. Microwave radio, UPS, and any other specialized equipment is EXCLUDED from repair and PM services, and will only receive response/troubleshooting.MCA Premier Service with Repair - Infrastructure ComponentsDocuSign Envelope ID: 0FE0BBFC-B5D1-42F1-827A-24C8B78CAE8F