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Customer LocationsSpecial InstructionsStatements of Work - Attachment BMCA Premier Service with Repair - SubscribersSubscriber support includes repair and depot repair handling. It is the customer’s responsibility to get the subscriber to their local MCA facility and ensure MCA has the current programming files on hand. It is MCA’s responsibility to:• Triage the device• Ship to the depot if repair cannot be addressed locally• Track repair status• Receive the device back from the depot• Confirm that the radio has been repaired and is programmed to the customer’s specifications• Communicate to the customer the status of their repair as it changesSubscriber support also includes one annual preventative maintenance check of the device. It is the customer’s responsibility to ensure the devices are made available for this check. It is MCA’s responsibility to complete the preventative maintenance check and communicate results of this service with the customer. One annual firmware update of the device will be completed at the time of the preventative maintenance check.Batteries, antennas, and belt clip replacement is covered under this service. Antennas and belt clips will be replaced when they no longer function as the manufacturer intended. A battery will be replaced when it falls below a 80% charge capacity, provided they have a date code within MCA’s contract terms and are charged by Impress chargers ONLY.MCA Essential Service with Repair - SubscribersSubscriber support includes repair and depot repair handling. It is the customer’s responsibility to get the subscriber to their local MCA facility and ensure MCA has the current programming files on hand. It is MCA’s responsibility to:• Triage the device• Ship to the depot if repair cannot be addressed locally• Track repair status• Receive the device back from the depot• Confirm that the radio has been repaired and is programmed to the customer’s specifications• Communicate to the customer their device is fixed. Subscriber support also includes one annual preventative maintenance check. It is the customer’s responsibility to ensure the devices are made available for this check and update. It is MCA’s responsibility to complete the preventative maintenance check and communicate results of this service with the customer. One annual firmware update of the device will be completed at the time of the preventative maintenance check.DocuSign Envelope ID: 0FE0BBFC-B5D1-42F1-827A-24C8B78CAE8F