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2 <br />Revised 07/21 <br /> <br />iv. The Provider will interpret the information to the best of his/her ability. <br /> <br />v. When providing interpretation services over telephone or video, the Provider shall <br />ensure they are in a private space in order to allow those using the telephone or video <br />services to hear and/or see without interference and to prevent any non-participants <br />from hearing and/or seeing the telephone call or video. <br /> <br />c. Client Confidentiality. <br /> <br />i. The Provider acknowledges that she/he may have access to information that is <br />confidential and provided by state and federal laws and agrees to comply with all <br />privacy policies, regulations, and laws as well as the Health Insurance Portability and <br />Accountability Act (HIPAA) of 1996 (P.L.104-191). <br /> <br />ii. The Provider agrees to protect confidential information (e.g., client name, <br />appointment type, telephone number, health information) that he/she may receive in <br />doing business with County. The Provider should ensure proper, safe storage and <br />protection of client information during use, and shredding/deletion of such <br />information when it is no longer necessary for business purposes. <br /> <br />iii. Breaches of client confidentiality will result in automatic termination of this <br />Agreement. <br /> <br />d. Scope of Services. <br /> <br />i. Procedures and Guidelines Upon Acceptance of an Interpretation Assignment: <br /> <br />1. The Provider agrees to give at least 24 hour notice if he/she is unable to <br />participate in a scheduled client contact. <br /> <br />2. The Provider will be expected to make confirmation phone calls to clients in <br />advance of an assigned appointment, when feasible, and when the Provider is <br />provided the information by County staff. The Provider should notify County <br />staff as soon as possible if the client has told the Provider that he/she will not <br />be able to make the appointment and/or if he/she needs to reschedule. These <br />confirmation calls will not be paid for separately, but are considered part of <br />the service when the Provider accepts an assignment for an appointment. <br /> <br />3. The Provider shall not have contact with County clients without County staff <br />being present, unless specifically asked by staff to call clients to confirm or <br />schedule appointments. It is not acceptable for the Provider to give out his/her <br />home telephone number or cell phone number for later contact between the <br />family and Provider. <br /> <br />3. County’s Responsibilities. County’s obligations under this Agreement are contingent upon <br />Provider passing an assessment with Telelanguage. County will compensate Provider as provided <br />in subsection 4 for interpretation services at the rate prescribed. Per hour reimbursement will <br />begin at the time the Provider meets with County staff for the appointment and ends at the time <br />the staff and interpreter contact is completed. There will be a minimum of one (1) hour of service <br />for an appointment. County will reimburse the Provider for one (1) hours of interpretation service <br />in the event of a same day cancelled appointment. That includes appointments for clients who do <br />DocuSign Envelope ID: 489177C2-9D4E-4D86-8B77-F20A88D1C2DC