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2237531/5/13399.000 <br />Exhibit B <br /> <br />Maintenance Schedule and Minimum Service Levels <br /> <br />1. Uptime and Maintenance. <br />The Solution shall be available 24 hours per day during the term of this Agreement. The <br />Solution shall be fully functional, timely and accessible by Client at least 99.5% of the <br />time or better and Brycer shall use reasonable efforts to provide Client with advance <br />notice of any unscheduled downtime. <br />2. Response Time. <br />Brycer shall respond to telephone calls from Client within two hours of the call and/or <br />message and all emails from Client within two hours of the receipt of the email. <br />3. Customer Support <br />Customer support hours are 24/7/365. The toll free number is 1-855-279-2371 <br />Brycer will assign client a dedicated customer representative with direct access to their <br />email and work number. <br /> <br />DocuSign Envelope ID: 95DEB6FB-21B6-49A2-9C4C-E9766586FB95