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Quote #: 00034059 <br /> <br />1.800.838.7927 | dc-group.com Page 4 of 9 DCG-QPM-FRM0004 11/04/2020 <br />INCLUDED WITH PM ONLY CONTRACT <br /> <br />• Web-based customer portal with comprehensive asset details & historical service reports <br />• DC Group Standard SOW, based on IEEE Standards <br />• DC Group employed, trained and certified Field Service Engineers throughout North America <br />• Service reports are emailed, detailing equipment readings and service recommendations <br />• 24 hour technically-trained dispatch center <br />• Dedicated, site specific Customer Account Managers <br />• Parts supply through our Inventory Without Wire (WOW) Warehouse Management Solution <br />• Inventory depots throughout the country <br />• DC Group multiple year discounts <br />• 100% Service Completion Guarantee <br />• Access to Site SentryTM, DC Group’s proprietary remote monitoring software <br /> <br />NOT INCLUDED WITH PM ONLY CONTRACT <br /> <br />• 24 X 7 Emergency Service, Parts and Labor <br />• Battery replacement (parts, labor and shipping) <br />• DC/AC Capacitor/Fan Replacement <br /> <br /> <br /> <br />ADDITIONAL COMMENTS <br /> <br /> <br />Optional: A multi-year service Price-Lock Option is available. As long as executed with the initial contract, <br />subsequent years for like services will be billed annually at the same price as the initial year price with no increases, <br />for up to 5 years. <br /> <br />Additional Notes: On first Major Performance Inspection, all parts and labor required to cause the unit(s) under <br />contract to meet manufacturer's specifications will be quoted to the customer. If a particular model of equipment has <br />been discontinued or placed on end of life status by a manufacturer DC Group will use its best effort to obtain parts <br />but cannot guarantee the availability thereof. <br /> <br />Wet Cell Batteries: This quote is not valid for wet-cell batteries unless specifically noted. <br /> <br />Site Sentry: In order to connect the customer’s UPS unit to Site SentryTM, the UPS must have an SNMP card <br />installed and programmed, along with necessary connection equipment, when the DC Group Field Service Engineer <br />arrives on-site. If any parts or additional labor is required to set up Site SentryTM, the customer will be quoted and <br />billed separately. <br /> <br />When a price quotation is for multiple items it is a composite price and shall not be construed as a line item price. If a <br />line item price is required it should be separately requested and it will be identified as such. <br /> <br />All DC Group Standard Terms and Conditions are applicable with this Service Contract & Price Quotation. <br /> <br />This quotation is valid for a period of 90 days from the date of this document. This price quotation does not include all <br />applicable taxes, shipping and handling costs, unless otherwis e noted. <br /> <br />DocuSign Envelope ID: DC1D6010-4D55-4D92-92C6-1978546F5352