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Prior to closing the facility to members, we proactively updated emergency contacts, ensured <br />members had medication and food, provided education on precautions, and identified access to <br />technology. <br /> <br />Despite funding uncertainty, Club Nova immediately pivoted and adapted operations without <br />hesitation to include intensive, daily outreach checking on health and well-being of members, as well <br />as medication and food supplies; home wellness visits, two of which were literally life-saving; crisis <br />intervention; solving housing crises, preparation and delivery of at least 2200 meals to members thus <br />far; establishing a virtual platform structure with over 40 hours of structured workgroups of <br />members and staff including: <br /> <br />• Reach Out <br />• Note Tracking <br />• Billing <br />• Business Continuation <br />• Resource Development <br />• Administration <br />• Newsletter <br />• Wellness <br />• Social and Wellness Planning <br />• Club Nova Racial Injustice Statement <br />• Survey <br />• Clubhouse Culture <br />• Technology <br />• U.S. Census Completion <br />• Voting <br /> <br />It is unclear how long the majority of our members will need to practice physical distancing since <br />they are in the high risk category. Physical isolation quickly results in social Isolation. Social isolation <br />can be lethal for our members. Some of our members live in 24 hour residential facilities. They are <br />experiencing the most extreme isolation, mostly confined to their rooms. Again, the work that we <br />are doing is even more critical in the midst of this pandemic. <br /> <br />The changes in how services are delivered and reimbursed have a dramatic economic impact on Club <br />Nova. Prior to the pandemic, Club Nova was routinely reimbursed ~$35,000 per month in state and <br />Medicaid revenues for services provided. Starting in mid-March, these revenues are averaging less <br />than half per month of what they were prior to the pandemic. <br /> <br />During recent months, we have seen a trend of members experiencing having more housing issues <br />and crises. <br />DocuSign Envelope ID: D48DD7FB-D87E-4B89-8F49-216C48CF34E2