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Orange County Government <br /> <br />4 <br />Q-20526 June 15, 2021 <br /> <br />Day 2 Support – NWN will remain on site for help address and diagnose any problems that arise due to the <br />migration to the new equipment. NWN will be able to troubleshoot any installation related issues and the <br />Customer needs to provide a resource with troubleshooting knowledge for Customer’s software applications and <br />end user devices. Once the new solution configurations agreed to be stable by NWN and Customer IT Staff, NWN <br />will start to finalize the documentation for the project. <br /> <br />Zero Trust Secure Access Cloud Portal Provisioning <br />Part Number Description <br />SEC-PRO-MFA-BSE <br />Configuration and Installation Services for Base Setup of MFA Portal and up <br />to (3) Administrator accounts <br />NWN professional services engineer will perform the following Installation and Configuration tasks: <br /> Cloud portal provisioning with configuration of up to 3 administrator accounts <br /> Configure (1) standard Directory Integration with on premise AD or Azure AD and (1) Directory sync <br /> <br />Deliverables: <br /> Installation and Configuration of Cloud Portal, Authentication proxy (if required) and up to 3 <br />administrator accounts <br /> Single session of up to (2) hours Knowledge Transfer for up to (5) participants <br /> <br />Zero Trust Secure Access Standalone Gateway for SSO <br />Part Number Description <br />SEC-PRO-MFA-DAG <br />Install and Configure on premise Secure Access Standalone Gateway <br />(DAG) for SSO <br />Protected cloud applications will redirect users to the Secure Access Gateway server in Customer’s network. NWN <br />professional services engineer will perform the following tasks: <br /> Deploy on premise Standalone Secure Access Gateway (DAG) on Customer provided Windows server to <br />function as IdP <br /> Deploy DAG on DMZ server <br /> Complete configuration to integrate with on premise AD server <br /> <br />Assumptions: <br /> Customer’s IdP must meet DAG prerequisites <br /> Customer will be responsible for any additional components or configuration changes required for DAG <br /> Requires Secure Access portal provisioning (SEC-PRO-MFA-BSE) is completed <br /> Customer will be responsible for all timely internal communications to meet project timelines. <br /> Customer will be responsible for Firewall, DNS, IIS changes that may be required and providing <br />certificate for DAG. <br /> HA for DAG is out of scope <br /> <br />Deliverables: <br /> Standalone Secure Access Gateway (DAG) is installed and tested to meet best practice guidelines <br /> Single session of up to (2) hours Knowledge Transfer for up to (5) participants <br /> <br /> <br />DocuSign Envelope ID: D5E822B6-CEA5-42BA-9CEC-DFE6C888D91E