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Orange County Government <br /> <br />3 <br />Q-20526 June 15, 2021 <br /> Create project plan package – the NWN Project Manager will work with the overall team to create a project <br />plan package, schedule, communications plan, project documents and protocols. <br /> <br />Project Closure Meetings <br />Project Closure meetings occur at the end of the project when all the installation and configuration deliverables <br />have been completed. During this final stage of the project, final documentation and knowledge transfer is <br />performed as well as any handoffs to the customer’s operations team or NWN’s managed services team if <br />required and part of the project scope. <br /> Knowledge Transfer – NWN’s technical team on the project will conduct a solution orientation session and <br />knowledge transfer with Customer’s designated staff. This does not replace manufacturer specific technical <br />training on the specific equipment, but provides a solid overview of how NWN has integrated the solution <br />into Customer’s environment. Details of this session are: <br />o 1 x 2 Hour session(s) with up to four (4) Customer technical staff members at Customer’s site <br />o Deployment documentation <br /> Maintenance contract activation – NWN will review any manufacture’s maintenance contracts purchased as <br />part of this project and ensure those contracts are properly activated. <br /> Transfer to Customer support – NWN will provide final AS Built documentation to Customer on the solution <br />implementation and transition the project to Customer’s technical support staff. <br /> Project closure meeting – NWN will conduct a project review, acceptance and closure meeting to close out <br />the project. This will include a review of the scope for completion, BOM deliverables, final documents and <br />Customer acceptance and survey documents. <br /> <br />Deliverables: <br /> Kick off meetings and follow up communications <br /> Project plan package <br /> Project work schedule and related meetings (design, discovery, status) <br /> Knowledge transfer sessions, corresponding design documentation <br /> Maintenance contract activation and related documents <br /> Project closure meeting <br />Security Project – Cutover Window <br />Part Number Description <br />SEC-PRO-PROJ-CUT Standard Cutover Window (Overtime) <br /> <br />Cutover Window – NWN will work with the customer to deploy the solution into production during the pre- <br />determined cutover window. During this time all system functionality will be verified and validated to ensure that <br />all systems are providing the appropriate capability as deemed required from the design requirements <br />documentation and that all outcomes are achieved. If issues are found during this window that require a rollback, <br />this decision will be made jointly between the customer and NWN and rollback procedures will be executed to <br />return the solution to the pre-cutover state. <br /> <br />Test and Acceptance – During the final stage of the cutover window the customer and NWN engineering team will <br />ensure that all testing procedures have been completed successfully and that any outstanding issues have been <br />addressed before considering the cutover successful. <br />Security Project – Next Day Support <br />Part Number Description <br />SEC-PRO-PROJ-NEXTDAY Standard Next Day Support <br />DocuSign Envelope ID: D5E822B6-CEA5-42BA-9CEC-DFE6C888D91E