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existing equipment at the time of reconnection will be charged to the customer on a time and materials basis at the prevailing <br />rates. <br />CUSTOMER is responsible for any patching, painting, replacement of ceiling tiles, and wall coverings. <br />Intrusion/Burglary Monitoring <br />ADT will respond to an incoming intrusion alarm that has been activated at a customer’s protected premise. The premise alarm <br />system must be armed to send an intrusion event signal. <br />In localities with verified response policies, ADT often contracts local guard companies to respond to customer site and verify <br />burglary attempt. Guard Response service accounts incur an additional fee. Guard Response is not available in all locales, check <br />with an ADT local office before proposal. <br />INTRUSION/BURGLARY MONITORING EVENT RESPONSE PROTOCOL <br />ADT follows Enhanced Call Verification (ECV) standard operating procedures: <br />Enhanced Call Verification Procedures: <br />1. Call premises (call both premise numbers if there are two) <br />2. Call the first number on the first contact. If no contact or passcode, dispatch police department, proceed to Step 3. <br />3. Dispatch police department <br />4. Partial clear <br />5. Call the remaining numbers (if applicable) of the first contact. <br />6. Call the remainder of the contact list <br />7. Full clear <br />For Video Verification Account <br />If video contains confirmed event information and the authorities have been dispatched on primary signals, immediately notify the <br />authorities of the additional video information, then follow normal standard operating procedures. <br />Holdup/Duress Signal Monitoring <br />ADT will respond to signals from a protected customer premise that are initiated by personnel on-site via a holdup device—a <br />silent manual trigger that is programmed to the customer burglar alarm panel—and by duress signals generated from the <br />customer site. Duress signals are initiated when a user at the customer site enters an alternate duress code into the system <br />keypad. Holdup devices and duress codes are always active, sending signals when activated while the system is in an armed or <br />un-armed state. <br />HOLDUP/DURESS SIGNAL MONITORING RESPONSE PROTOCOL <br />1. Dispatch police department <br />2. Partial clear with a 30-minute delay. <br />3. After 30-minute delay, call police department for disposition. <br />A. If police department does NOT have disposition, partial clear again with an additional 30-minute delay. Repeat until a <br />disposition is provided. Once disposition is provided, proceed to steps B or C below. <br />B. If ACTUAL alarm: <br />1. Call contact list <br />2. Go to step 4 <br />C. If FALSE alarm: <br />1. Call premises, if no answer or invalid passcode <br />2. Call contact list <br />3. Go to step 4 <br />4. Full clear. <br />If police department does NOT provide disposition, go to step B after 30-minute delay. <br />Process Assumptions <br />Must notify police department even if a restore or cancel has been received. <br />DocuSign Envelope ID: 054FEA76-B154-4ACE-8514-7B3B36346FC2