2021-270-IT-Insight Public Sector-Technology Infrastructure Assessment

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Technology Assessment Statement of Work # 31362 v 1.0 Orange County Government May 11, 2021 Rev. 09/20Q INSIGHT PROPRIETARY AND CONFIDENTIAL Page 6 of 10 other party’s management by completing and submitting a Change Request Form. A Change Request Sample is included as an attachment. Change Request Forms are proper in the following examples as well as other situations identified by the Parties: • Changes to environment, scope, management, performance of projects (regular and special), milestones, tasks, systems, service levels • Additional resources, scope, projects, new services, tasks • Changes to management and control of hardware and software • Adjustments to baselines, assets, volumes, or other areas where change over time results in the need to adjust pricing • Additions, deletions, and/or changes to sites where services are provided or the nature of services provided at a site Each party’s respective management will review the Change Request Form to determine whether a modification to the scope is necessary and what effect the implementation of such a change may have on the project. If any such change causes an increase or decrease in the cost or time required for performance of the work, the price and/or delivery schedule shall be equitably adjusted and identified within the Change Request Form. Estimated turnaround time for such determination is 5 days. If both parties mutually agree to implement the change in scope, the Change Request Form will be incorporated into this SOW as an addendum when signed by authorized representatives of both parties. If Insight believes an operational change is required and Client does not agree to the change (or the applicable change request), Insight will be relieved of any affected service levels. Any additional resources or costs expended or incurred to address the failure to make the change will be treated as an additional service. Notwithstanding the foregoing, Insight may make changes to the Services, the standards, operation procedures, allocation and quantity of system resources used, and administrative processes that do not have a material adverse effect on the service levels or cause an increase to the fees without the consent of Client. Note: When the Agreement expires, no Change Requests for additional services will be accepted. 4. SCHEDULE 4.1. Start Date The project start date will be mutually determined upon receipt of this signed SOW and, if applicable, a valid Purchase Order (PO). A minimum lead time of 10 business days from receipt of both documents may be required for scheduling purposes. If Client causes any delays to the delivery start date, which was agreed upon by both parties in writin g (email is acceptable), Client will incur additional fees based upon such delay, including but not limited to, travel expenses already incurred, if any, and/or other equitable relief as a remedy for such delay. The delays and charges will be defined and communicated through the Change Request process described in this SOW. Services will be performed over a consecutive timeframe unless otherwise provided herein. If Client requests or causes a change in the schedule that prohibits Services from being delivered in a consecutive timeline, an additional lead time of 10 business days (from written confirmation to resume Services) may be required, new resources may be assigned, and there may be additional fees. 4.2. Estimated Duration The Services’ duration will be approximately 2-3 weeks. DocuSign Envelope ID: 0CDC9D0A-E5D0-4A30-8BB9-83E7961EC2E2