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DocuSign Envelope ID:2C9BC415-6A28-4C2B-96FC-6AE37E38F9D0 <br /> TECHNICAL SERVICES AGREEMENT <br /> BETWEEN <br /> ORANGE COUNTY <br /> AND <br /> STARPOINT GLOBAL SERVICES("Starpoint") <br /> DATED <br /> March 30,2021 <br /> EXHIBIT A <br /> STATEMENT OF WORK <br /> Job Number:455 <br /> 1. Services Deliverables:PaperVision Enterprise Server Move for Orange County-455 <br /> End Users:"Orange County"Child Support Enforcement,EMS,Environmental Health,HR,Tax Office <br /> 2. Scope of Work/Specifications(as applicable):Starpoint Global Services(DSPS)will provide installation <br /> and server move assistance of PaperVision Enterprise for the"Orange County"end users.All five Orange <br /> County end users store their documents within the same PaperVisionEnterprise entity,currently running <br /> R79.The goal is to move their implementation to new hardware and divide their current data storage of 1.3 <br /> TB to three separate storage locations to help with disaster recovery efforts.As part of this move,their <br /> PaperVision Enterprise system will be brought to the current release of R87.5.DSPS will provide guidance <br /> for creating a backup of the existing SQL database and other relevant configuration files that will be <br /> retained and used for the new environment. The new implementation of PaperVisionEnterprise will be <br /> independent of the current production system with the exception of data storage.This provides the end user <br /> with the ability to confirm desired functionality prior to moving production.There have been several <br /> changes to the underling technologies used within PVE between versions R79 and R87.5.PVE R87.5 uses <br /> the new PVE website that has a new look and feel,designed to be more user friendly.These changes are <br /> user facing and will require coaching and training.PaperVision Enterprise will be installed and configured <br /> with an internal facing website on a single server.DSPS will help facilitate the move of the current <br /> PaperVision Enterprise data and database to the new server. This agreement does not include any custom <br /> code or configurations to the existing PaperVision Enterprise solution beyond what is outlined.All services <br /> will be performed remotely with the use of Ring Central Meeting. <br /> This agreement and pricing is only valid if the PaperVision Enterprise software maintenance is current for <br /> each of the"Orange County"end users licenses.If not,a new contract will be required to indicate the <br /> correct software upgrade versions and an updated fee for services. <br /> DSPS to Provide: <br /> • Installation of SQL Express with Mixed Mode Authentication enabled(if needed) <br /> • PaperVision Enterprise installation and configuration(internal facing website only) <br /> o Connection to SQL and ultimately the restored database from their existing <br /> implementation <br /> o Enable/configure IIS(if required) <br /> o Installation and configuration of PaperVision Enterprise Application Server <br /> o License PaperVision Enterprise <br /> o Configure core system automation services <br /> • Install and configure the websites <br /> • Installation of one client machine with the PaperVision Client to add/view documents(if required) <br /> • Facilitate the move of their current implementations to this new server environment <br /> o Backup and restore the current PaperVision Enterprise Database <br /> ■ This will happen twice,first for the test solution and then finally when the <br /> production environment is to be moved <br /> o Offer suggestions as to the best way to move the current PaperVision Enterprise data to <br /> the desired new location <br /> o Authorize the software licenses in the new environment <br /> 5 <br /> 455 CJS03192021 <br />