Agenda - 11-07-2001-9d - Laserfiche WebLink

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1d3:1m "Tool Box" for Providing Services to Limped English Pmflclency (LEP) Clients The components Ils[etl below are offered es sugges[etl tools [he[ tlepartmenb may use to accommotlate the needs of non-English or limitetl-English speaking clients. Approaches may very tlapantling upon specific tlepertmerual neetls. 1) County Employees Interpreter services may be providetl through County employees as follows: e) Employee whose primary duty is tc provide interpreter services. Implemenm[lon dmetable congngent upon footling of position(s). i) This employee may be hired by a single department or shared among departments who need interprefar services for a major portion of the working day on a tlaily basis. This type of arrengement would be recommentletl primatlly for departments who are rategodzetl in the Policy as a provitler Of 'crRical Services' and by the information compiled in the departmental surveys, indicated a high neetl far interyreter services. Departments seeking to atltl staff for this ipnedon would be subject to the new employee approval carded out as part of the annual butlget process. b) Limdetl inierpreter services provitled by employees on a rotational basis. Implementation achievable wlthln Oscal year 2001-2002. i) Depadments wkh b4lingual employees, who have tlemonstreletl fluency, may participate in an interpreter pool. ii) Employees may be schetluled tluring certain hours of the week to receive rolls from any County department needing interpreter asaialence. This would be particulatly etlventegeoua [o departments with infrequent interpreter neetls. iiiJ Call lists coultl be available on the Intranet so a DepadmeM needing intemreter service could easily access help while the caller wee on the line. (Achievable wlthln 60 tlays) W) In order to expectance the least amount of disrup0on in their regular job duties, employees assignetl to offices (as opposed to field personnel) would be moat effective in this capacity. 2) Indepentlent contractors. a) Interpreters woultl be expected ro execute a contract whh the County pdor W being used for interpreter services. (CUment practice) b) Intemeters must prove competency to the County's satisfaction poor N being included on the list of available service providers. (Currant precflrs) c) A list of interpreters who may be willinglebla to provitle intemreter services is centrally mainminetl. (Currently maintained within deparbnenls. Centrally meinWinetl information achievable M end of February 2002) tl) Departments needing imeryreier services may wnsult [he list and schedule the interpreter as neetletl.