Agenda - 11-07-2001-9d - Laserfiche WebLink

Browse Search

r respect tothe LEP person. .(Achievable immediately. Currentprec4ce in soma critical service areas.) • Departments shoultl take reasonable steps to ensure that the interpreter services pmvitletl are onlyNmugh intlvitluals who are cempetenl to provitle inmrpretive services of a level of fluency, comprehension, and confitlentislily approprale [o the apecGc nature, type and purpose of information at issue. (Current pmclice) • Departments shoultl inclutle, take into account, neetletl language assistance measures, In atltlnion to those speclfled In this plan, when changes occur in progrems or services where a failure M do so may result in a tlenial of subslaMially equal and meaningfully effective services b a aignificeM lEP population eervetl by the Counry. (ychievable immediately.) • To the maximum extent prectkal, limitetl English proficiency shall not act ese hemeror othervriee limit access to vital Infafinetion,~, infortnetion publicly available in English as to when, where, or how to amiss benefds or services from a Department. 2. Uniform Language Assistance Initiatives o (Departmental plena forlmplemenfatlon of Nefollowing asaisbnee measures antl timetables whereby implementa0on is achievable are to be completetl by fha antl of February 2002). Each Department experiencing a neetl for language assistance measures shoultl take the following emion: • Orel Information. Each location accessible to the public at which vital Orel information is matle available(a1c., information tlesks or telephone lines, ceRain reception desks orareas, building entries, etc.) maintained or atlministeretl Cy e Department identifietl as warranting language assistance measures will have In place personnel or language assistance resources capade of providing, within a reasonable pedotl of time, information antl/pr instmdion in appmpdate languages other then English. Each Department ehpuk tlevelop a plan antl timetable for implementing the following: Have In place at points of public con[ad bilingual or multilingual staff, appropriate translations of commonly requestetl infortnetion in commonly encounteretl languages, or precetlures for access to telephonb Interpre[tve servlces° for use by Department personnel. • As approptla[e, the wtltten procedures for accessing telephonic language assls+ance resources will be (1 J insertetl inb every Department telephone book (both wdlfen antl electronic); (2) pometl or othenvlse readily evalleble (gy, through the Counry Intranet system) a[ every polo[ of public cmrHacp antl (3) tliatributetl to every employee whose tluties mu0nely inrAUtle contact wOh members of the public. Complete and distribute tp each Department, county building or, es approprale, work group, a listing W stag members assigned [o that department, hcility, or work group who have volunleeretl to pmvlde temporary language assistance services in the rase of an emergency. Name, oNce, physical location, business telephone numbeq work houre, language, and level of fluency shoultl Itlentlly stag members. "'ielepM1On InYePrcOVe services,"samellm sreferetl to ee'1eYqueBelines"Involve Ne use Minlerprefers wM1o pmviUe ellM1er aimulfenaous or conseafive lanslaflon Oy phone.