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5 <br />Comments: <br /> <br /> <br /> UNIVERSAL PERFORMANCE STANDARDS <br /> Below Standard Needs Improvement Meets Expectations Exceeds Expectations 6. Customer Service (Internal and External Customers) Demonstrates concern for the rights, privacy and confidentiality of patients and others Understands the urgency of customer needs and responds quickly Treats all patients in accordance with the Patient’s Bill of Rights Considers the impact on patients, visitors and peers when taking action and carrying out one’s own job tasks Anticipates the needs of patients, visitors, providers and peers and assists them in a helpful, positive manner Seeks to solve problems for patients and their families and offers assistance and encouragement to others Communicates with patients/families, visitors and coworkers in a courteous and respectful manner Demonstrates effective communication recognizing diversity among age groups, cultures, and educational levels Competency Validation: 1 2 3 4 Comments: <br /> <br /> 7. Teamwork Consistently works in a positive and cooperative manner with other employees in and outside of departmental unit Values and incorporates the contributions of people from diverse backgrounds; demonstrates respect for the <br />opinions and ideas of others Assist in training and orientation of new staff <br /> Shares information and own expertise with others to enable them to accomplish goals and objectives Seeks out opportunities to help rather than waiting to be asked Assist other team members in the performance of their assignment DocuSign Envelope ID: 21C569EB-4BBB-4150-B032-2F90225D60FA