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2021-216-E-IT-Dynamic Quest-Managed Service Desk
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2021-216-E-IT-Dynamic Quest-Managed Service Desk
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Last modified
5/18/2021 3:02:51 PM
Creation date
5/18/2021 3:01:37 PM
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Contract
Date
4/30/2021
Contract Starting Date
4/30/2021
Contract Ending Date
5/3/2021
Contract Document Type
Contract
Amount
$7,460.00
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DocuSign Envelope ID:BFF5690E-4716-4836-B8D9-3E84C4C21608 <br /> 833.437.8378 <br /> Dynamic Quest A0— DYNAMIC: <br /> 10. Service Levels. <br /> a. DYNAMIC QUEST will respond to DYNAMIC QUEST management system generated alerts and Customer <br /> reactive support requests within the following timeframes: <br /> i. High Priority—Initial Response within 2 hour <br /> ii. Business hour Medium Priority—Initial Response within 4 business hours <br /> iii. Business hours Standard Priority—Initial Response within 8 Business hours <br /> b. DYNAMIC QUEST Service Desk is a 24x7x365 workstation support service. <br /> DYNAMIC <br /> QUEST' Page: 4 of 13 <br />
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