2021-196-E-Finance-Meridian IT-Avaya VoIP upgrade

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DocuSign Envelope ID: EED02ED9-819E-4ADA-A443-32DD732DFD07 %W meridian i i o Meeting requirements as detailed in the Exhibits associated with this Agreement. o Participating in the project kick-off call and any subsequent project meetings. o Identifying and coordinating additional Client resources required during the execution of these services. o Confirming that all environmental and physical considerations have been addressed (rack space, HVAC,access, cables, connectivity, etc.). • Providing access required to successfully complete these services. Access may include: o Providing access to or escort (if needed) through facilities, including building and elevator access, at no additional cost to Meridian. o Providing appropriate credentials for access to all required equipment; or providing a project contact who will be available at all scheduled times to facilitate equipment access. • Providing a detailed list of all security clearance and employee testing requirements needed prior to scheduling resources to perform these services. Fees associated with any such requirements and not specifically identified in this Agreement will be the responsibility of Client. ASSUMPTIONS AND REQUIREMENTS Meridian makes certain assumptions regarding environments, facilities and responsibilities when scoping services to be provided. Please carefully review the following list of assumptions and limitations that apply to the Service being provided. Failure to satisfy any assumption may negatively impact the proposed Service and result in increased costs: Proiect Specific • VPN Access is required. Remote Desktop or escorted VPN is not acceptable for access. • Business Partner will provide the following: o Project Manager. o Logins/passwords to existing Avaya Equipment if required. o Ensuring that proper licenses and hardware are ordered. o Pre-registration, SAL configuration and final GRT registration. o All other items not included in this scope of work. o Deployment and Base configuration of System/Session Manager, and Communication Manager. • Assumes database integration is with System Manager or Active Directory. • Does not include Presence for IP Phones or Digital Phones. • All work to be completed remotely during normal business hours as a single phase. • Project will be completed within eight (8)weeks of initial kick-off call or additional charges will apply. General • The prices quoted are protected for 30 days from the proposal date. • Any services activities performed at Client's request that are outside those explicitly stated in this exhibit will be documented in a Change Order and invoiced separately. Additional costs will result if the project extends beyond the estimated duration and will be documented in a Change Order. • Pre-existing issues with Client's IT hardware, software or facilities that may prevent the successful completion of the project or contribute to production impacting service outages (that are not specifically identified as being remediated by the services provided in this project) must be addressed prior to the commencement of project services. • The costs detailed in this exhibit are, in part, based upon: o Number of maintenance windows explicitly documented in the exhibit. An increase in the number of"visits" or maintenance windows may negatively impact the proposed project schedule and result in increased costs. o Project duration will be defined and agreed to by all parties during the Plan phase. Delays beyond this duration, not due to Meridian resources, may result in additional fees. o The estimate is accurate within +/- 20% based on initial information gathering. The design sessions may impact the overall scope and increase the estimate. If the expected schedule slips, or additional hours are needed due to unforeseen issues, the impact will be brought to the immediate attention of all involved parties. • Meridian's professional services are limited in scope to those detailed in this exhibit and are applicable only to the equipment detailed within this document, and the project's Bill of Materials (if applicable). • Prices quoted are exclusive of taxes and travel expenses. All travel expenses will be approved by Client in writing prior to booking and will be invoiced at actual cost. • Meridian may require prepayment for services if credit is unsatisfactory upon Client signature. Meridian • .• Parkway Suite 205 Proposal0•: •.•Q