2021-196-E-Finance-Meridian IT-Avaya VoIP upgrade

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DocuSign Envelope ID: EED02ED9-819E-4ADA-A443-32DD732DFD07 %W meridian i i Remote Configuration for Workplace Attendant Snap-ln for Breeze will include • Participate in one (1) kickoff call with Project Manager and Client to discuss the requirements. • Deploy Breeze in a Single Cluster with ARMS. • Configure Workplace Attendant Snap-in on an Avaya Breeze Server in Client's virtual environment. • Configure Workplace Attendant integrations to the following: o System Manager. o Session Manager— Includes SIP Entity Addition. o Communication Manager. • Configure Presence Snap-In on the Avaya Breeze platform. • Configure existing AES for H.323/Digital Presence for Workplace Attendant. • Does not include configuration of any other Snap-Ins on Breeze. • Does not include custom development. Remote Workplace Attendant Services • Remotely work with Client to deploy Workplace Attendant Client on two (2)Windows Desktops. • Configure Workplace Attendant Client as per Avaya Requirements. • Configure Active Directory Integration. Remote Workplace Attendant Training: • Remote Client Training for up to four (4) hours the day before cutover during normal hours. • Remote First Day of Business Support for up to eight (8) hours during normal hours. CONTROL PHASE Meridian will supply to Client a project manager to oversee the engagement. Meridian will coordinate the efforts between all the stakeholders to produce a cohesive plan and align the schedules of key resources per the forecasted project milestones. The expected outcome is to manage the engagement and facilitate issues through completion. The services that Meridian will perform include: • Scheduling and coordinating the necessary resources to execute the project. • Working with the assigned resources to develop a preliminary project schedule, including milestones and tasks. • Facilitating regular status meetings and additional meetings, as required. • Acting as a single point of contact for Client Project Contact and assisting in project escalations, when needed. • Tracking project issues and creating change orders, when required. • Tracking equipment deliveries. CLOSE PHASE Meridian will present a Project Completion Form (PCF)to confirm all services and deliverables as described in this exhibit have been successfully completed. CLIENT RESPONSIBILITIES The success of this solution is dependent upon a partnership with Client. Failure to fulfill the responsibilities detailed below may impact Meridian's ability to successfully deliver the solution. The following activities are the responsibility of Client: • Site and hardware/software/personnel preparations are assumed the responsibility of Client. • Project Management will forward specific requirements and responsibilities related to agreed upon services/support implementation /deployment after a signed acceptance/authorization agreement has been submitted and work has been scheduled. • Client is responsible for any site-specific action items, beyond this Statement of Work, that are identified as action items by consultants Installation Team prior to implementation. • Client is responsible for providing IP addressing information, configuration of the Windows Desktop and loading O/S based on Avaya's requirements. • The proper performance and configuration of all existing Client and 3rd party equipment, software and circuits not explicitly included as part of these services. • Designating a primary technical contact for all project related communications, preparations and internal coordination activities. The activities may include: o Providing a purchase order and/or any special invoicing instructions needed to process invoices associated with these services. o Ensuring that all pre-installation worksheets, if applicable, are completed and returned by the agreed upon date during pre-kickoff communications. Meridian • .• Parkway Suite 205 Proposal00: •.•Q