2021-196-E-Finance-Meridian IT-Avaya VoIP upgrade

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DocuSign Envelope ID: EED02ED9-819E-4ADA-A443-32DD732DFD07 %W meridian i i • Client will be responsible for loading OVA files into their Nutanix and/or VMWare environment. Meridian Engineer will advise Client Contact if necessary. • Client will provide adequate space within their facility for Meridian to rack/stack and connect all new servers and gateways. • Client will provide trunking information including, SIP trunks, DID's, call routing, and toll-free numbers. • Client will work with their Provider in conjunction with Meridian on ensuring all necessary trunking requirements and established milestone dates are met. • Client and Meridian will discuss and finalize a method of remote access via SAL for post implementation support. • Meridian and Client will complete all necessary Information Gathering documents. • Meridian will provide Client with an escalation list and contact list for all parties involved in the deployment of the new Core solution. • Meridian will conduct a project kickoff call with Client and schedule ongoing project status meetings for the duration of the engagement. • Meridian will provide and maintain a project plan. • Meridian will provide recommendations for programming and configuration based on best practices and industry standards. Meridian will document the design and present to Client for approval prior to beginning the implementation of the solution. EXECUTE PHASE During this phase, Meridian will coordinate with Client Project Contact to complete the following tasks: • Meridian will order and inventory all new licenses, hardware, and software. • Meridian will pre-register all new equipment under Avaya guidelines. • Meridian will work with Client to fill out an IP Workbook. • Meridian will upgrade six (6) existing S8300D processors to current S8300E versions at the following locations: Whitted, Southern, Europa, Emergency Services, Solid Waste, and Animal Services. • Meridian will update firmware on five (5) G450 gateways, sixteen (16) G430 gateways, and thirty-six (36) MM circuit packs. • Meridian will upgrade existing Communication Manager R7.x simplex to current release. • Meridian will upgrade existing System Manager R8.x to current release. • Meridian will upgrade existing Session manager R7.x to current release. • Meridian will upgrade existing SBC R8.x to current release. • Meridian will upgrade existing AES R7.x to current release. • Meridian will migrate existing CM-Messaging R7 to Avaya Messaging R10.8. • Meridian will upgrade existing One-X Attendant R4 to Workplace Attendant R5. • Meridian will upgrade existing SAL R3.x to current release. • Meridian will deploy AADS R8.x to support Session Manager. • Once all programming has been completed, Meridian will support a UAT(User Acceptance Testing)period for up to one (1) day remotely using a pre-established checklist for all programmable items. Meridian will make any corrections to the programming identified by Client during this UAT period. • At a mutually agreed upon date and time, Meridian will perform a remote cutover to the upgraded Avaya solution. • Using a pre-established checklist, Meridian and Client will test system functionality from end to end to verify a successful cutover. • Meridian will remotely support a Client for one (1) day after the cutover event. • Meridian will finally register all new Avaya equipment. Services Summary • Remote Project Coordination Services. • Remote Breeze Services. • Remote Workplace Attendant Services. • Remote Workplace Attendant Training. Remote Proiect Coordination will include • Participate on one (1) initial kick-off call with Project Manager and the resources assigned. • Schedule resources for the project. • Single point of contact for the Project Manager. Meridian • .• Parkway Suite 205 Proposal0•: •.•Q