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DocuSign Envelope ID:8541D12F-A676-4A42-BOEE-OF54104EE073 <br /> � nwn <br /> Innovation Delivered <br /> Patch Management <br /> NWN's patch management services ensure that Servers are patched on a monthly basis. Additionally, NWN will <br /> generate a monthly compliance report for servers and desktops that can used to report on the status of the <br /> patching in the client environment. <br /> The patching cycle is monthly however NWN will deploy emergency 0-day patches should it be deemed <br /> necessary by the client on an as-needed basis. <br /> Patches are tested by NWN's patch management system vendor before they are published and available for <br /> deployment. NWN will push supported hot-fixes for Microsoft, Linux and Apple OS X operating systems. Service <br /> packs as well as the following list of supported software are also supported: <br /> Total Pakhea Neetletl by Sevetlay <br /> • Adobe Flash Player p <br /> • Adobe Acrobat <br /> • Adobe Reader <br /> • Adobe Shockwave Player a° <br /> • Apple iTunes <br /> • Apple QuickTime <br /> �s"9"1x°'�`� SevetNyMRtNvaM Patchee <br /> • Mozilla Firefox <br /> • RealPlayer <br /> • Skype <br /> • Sun Java Runtime Environment <br /> • Winamp <br /> • WinZip <br /> The monthly patching process works as follows: <br /> 1. NWN will create a monthly patching ticket to track activities. <br /> 2. NWN will push patches to a client-designated set of servers on a schedule pre-determined by the client and <br /> NWN each month. Once a quarter NWN will push patches to a client-designated set of servers on a <br /> schedule pre-determined by the client and NWN. <br /> 3. The client will test the servers over a designated timeframe and approve the patch deployment onto the <br /> remaining production systems. <br /> 4. NWN will generate a compliance report and deliver this to the customer. <br /> 5. The client and NWN will meet to determine any necessary actions required to increase compliance <br /> Emergency patching event(s), which is defined as any patching request out of the "normal" patching schedule, <br /> can be requested by either NWN or the customer.The customer must approve an event outside of normal cycle <br /> patch release. NWN will deploy these patches into test and production environments within 48 hours following <br /> the submission of an emergency patching request by the client.These requests can be made via the ticketing <br /> system however NWN strongly encourages the client to call the command center or ASE/CEM team to make <br /> these requests. <br /> Page 4 of 8 <br /> This document is the property of and is proprietary to NWN.It is not to be disclosed in whole or in part without the expressed written consent of NWN,shall not <br /> be duplicated or used,in whole or in part,for any purpose other than to evaluate NWN's proposal,and shall be returned upon request.(v6) <br />