2021-184-E Housing-NC Coalition to End Homelessness database management

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DocuSign Envelope ID:3A8322DF-7E96-4ECD-9623-106BF4E7D3FD 1. Develop and implement security and confidentiality plans required by the HUD HMIS Standards. 2. Assist Partner Agencies to rectify agency data security and privacy concerns. g) Satisfactory Assurances It is understood that the HMIS will contain client information that may be subject to the privacy and security protections and requirements of federal HMIS Standards, HIPAA Privacy Rule, other law, and local HMIS privacy and security policies and procedures.The HMIS Lead Agency hereby agrees that it will use protected client information only for purposes permitted by agreement with Partner Agencies and as permitted by the applicable laws and standards. Further,the HMIS Lead Agency agrees it will make use of all safeguards required by HUD Privacy Standards, HIPAA Privacy Rule (where appropriate), other law, and local HMIS privacy and security policies and procedures to prevent any unauthorized disclosure of protected client information. 4. Software Vendor The selected software vendor and HMIS database must meet all HUD regulations and policies, and the following requirements: a) Ensure the HMIS design meets the federal HMIS Data Standards. b) Develop a codebook and provide other documentation of programs created. c) Provide ongoing support to the HMIS Lead pertaining to the needs of end users to mine the database, generate reports, and other interface needs. d) Administer the product servers, including web and database servers. e) Monitor access to HMIS through auditing. f) Monitor functionality, speed, and database backup procedures. g) Provide backup and recovery of internal and external networks. h) Maintain the system 24 hours a day, seven days a week. i) Communicate any planned or unplanned interruption of service to the HMIS Lead Agency. j) Take all steps needed to secure the system against breaches of security and system crashes.