2021-154-E IT-Xentegra LLC Citrix consulting

Browse Search

DocuSign Envelope ID:6D322D88-DCFC-46BD-8COF-A275BEE43231 3.0 CUSTOMER RESPONSIBILITIESASSUMPTIONS GENERAL RESPONSIBILITIES During this Scheduled Engagement Contract,XenTegra will require the support of OCG's staff and computing resources. OCG agrees to provide the following: • OCG will grant the appropriate credentials for the consultant to implement the solution • OCG will grant remote access to the consulting resource(if remote) • OCG will supply the network resources need to complete the project • OCG will provide additional IP addresses and DNS names if requested • OCG will assist as necessary with project tasks • OCG will provide all software and operating system licensing to meet the engagement needs • OCG will perform any backup system and system changes when appropriate SEC SPECIFIC CUSTOMER RESPONSIBILITIES • OCG will designate named contacts(including the primary contact)which will be allowed to request services and support from the assigned XenTegra consultant • OCG will be responsible for all network changes needed that are associated with this project • A single point of contact will be provided who is familiar with the environment and requirements to work with the XenTegra resource throughout the engagement acting as a liaison between XenTegra and OCG • OCG may be asked to perform problem determination activities as suggested by the assigned XenTegra consultant. These activities include, but are not limited to, network traces,capturing error messages,and collecting configuration information. • OCG may be asked to perform problem resolution activities including, but are not limited to,changing configurations, installing new versions of software, installing new software components, or modifying resources. • OCG is responsible for implementing procedures necessary to safeguard the integrity and security of software and data from unauthorized access and to reconstruct lost or altered files resulting from catastrophic failures. GENERAL ASSUMPTIONS This Statement of Work and associated services are based upon the following assumptions: • Upon the conclusion of this engagement, it will be expected that OCG will use vendor technical support or purchase optional XenTegra Success Desk Support to resolve any ongoing technical issues • Project estimates assume that once the project has started it will continue without interruption (excluding Holidays) unless agreed upon by both XenTegra and OCG • All Services will be provided during Normal business hours unless otherwise stated in this SEC or agreed upon by both parties. Normal business hours are Monday-Friday,9:00am-5pm local time • Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OCG • XenTegra resources will have access to the keyboard to perform the work