Orange County NC Website
Browse       Search
DocuSign Envelope ID:6D322D88-DCFC-46BD-8COF-A275BEE43231 <br /> SERVICES <br /> All professional services shall be performed remotely. XenTegra consultant will provide advice and guidance and <br /> apply industry recommend practices related to the in-scope technologies to assist Orange County Government in <br /> maintaining the health and performance of the Citrix platform(s). XenTegra consultant will perform technical <br /> support and maintenance tasks based on industry recommended practices and as assigned by Orange County <br /> Government during the established schedule. These services include, but are not limited to, all Citrix technologies <br /> in use by the Orange County Government. XenTegra consultant will assist with tracking to closure support tickets <br /> opened with Citrix Technical Support. <br /> Should an urgent Citrix support issue arise outside the set schedule, Orange County Government may contact <br /> XenTegra for support, however,XenTegra cannot guaranty a response time. In such cases a qualified XenTegra <br /> consultant will respond as quickly as possible. XenTegra will bill at the contract rate of$275 per hour for such <br /> instances. <br /> TASKS OUT OF SCOPE <br /> Consultant will not engage in major platform upgrade activities in the context of this service(A major upgrade can <br /> be defined as an upgrade requiring architectural changes). Such project requirements will be discussed with <br /> Orange County Government and a separate engagement will be developed with a formal scope of work and a <br /> project plan will be provided upon request. <br /> Therefore, it is understood that all services requested by Orange County Government that are above the specified <br /> and scheduled hours will be billed on the normal billing cycle.Additionally,all services requested by Orange County <br /> Government that fall outside of the terms of this agreement will be considered a project, and will be quoted and <br /> billed as separate, individual services.All services provided outside of the scope of this contract will be billed at the <br /> rate of$275 per hour unless otherwise defined. <br /> PLACE OF PERFORMANCE <br /> Unless otherwise specified in this Statement of Work,all services will be performed remotely. Any requested on- <br /> site services will be performed at OCG's location designated here: <br /> Orange County Government <br /> PO Box 8181 <br /> 405 Meadowlands Drive <br /> Hillsborough, NC 27278 <br /> 7 <br />