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DocuSign Envelope ID:6D322D88-DCFC-46BD-8COF-A275BEE43231 <br /> [Departmental Use Only] <br /> TITLE XntgraCitrixSpt <br /> FY 21 <br /> NORTH CAROLINA <br /> SERVICES AGREEMENT NO RFP/RFQ <br /> ORANGE COUNTY <br /> This Services Agreement (hereinafter"Agreement"), made and entered into this 23rd day of <br /> February, 2021, ("Effective Date") by and between Orange County, North Carolina a political <br /> subdivision of the State of North Carolina (hereinafter, the "County") and Xentegra, LLC, <br /> (hereinafter, the "Provider"). <br /> WITNESSETH: <br /> That the County and Provider, for the consideration herein named, do hereby agree as <br /> follows: <br /> 1. Services <br /> a. Scope of Work. <br /> i) This Agreement is for services to be rendered by Provider to County with respect <br /> to (insert type of project): XenTegra consultant will provide advice and guidance <br /> and apply industry recommend practices related to the in-scope technologies to <br /> assist Orange County Government in maintaining the health and performance of the <br /> Citrix platform(s). XenTegra consultant will perform technical support and <br /> maintenance tasks based on industry recommended practices and as assigned by <br /> Orange County Government during the established schedule. <br /> ii) By executing this Agreement, the Provider represents and agrees that Provider is <br /> qualified to perform and fully capable of performing and providing the services <br /> required or necessary under this Agreement in a fully competent, professional and <br /> timely manner. <br /> iii) Time is of the essence with respect to this Agreement. <br /> iv) The services to be performed under this Agreement consist of Basic Services, as <br /> described and designated in Section 3 hereof. Compensation to the Provider for <br /> Basic Services under this Agreement shall be as set forth herein. <br /> 2. Responsibilities of the Provider <br /> a. Services to be provided. The Provider shall provide the County with all services <br /> required in Section 3 to satisfactorily complete the Project within the time limitations set <br /> forth herein and in accordance with the highest professional standards. <br /> b. Standard of Care. <br /> Revised 07/20 <br /> 1 <br />