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15 <br /> FY2021-22 Recommended Information Technology <br /> and Communications Projects <br /> Information Technology Governance Council Projects- <br /> $500,000(p.56) <br /> -t-unded every other year at$50D,000 <br /> -Saored by mterUepartmental work group <br /> - Intended for functionahtyaw service Improvements <br /> Campine.Assisted Mass Aapralsal(CAMA1 replacement(Taal <br /> Parcel Identlricalion Number(PIN)replacement(All lane records} <br /> New a ananip bill Presenlmerd and processing software(Tax) <br /> Call managams system replacement Aging) <br /> • CelVaelless servlee eellvery kleak(Library) <br /> Enleryrise Geographic Infonnalw System(GIS)upgrade(All deparhaenls) <br /> New GIS system(EnVlronmental Heat) <br /> Swdchboard uppradt(Social Servlcec) —jr_ <br /> ORANGECOUNTY <br /> FY2021-22 Recommended Information Technology <br /> and Communications Projects <br /> Contactless Service Delivery(Library) <br /> i <br /> .ate <br /> ORANNGI SOOUMY <br /> Travis Myren said the kiosk would eliminate the need for interacting with someone when <br /> checking out or borrowing a book. <br /> Commissioner McKee asked what would happen to jobs with an increased use of <br /> contactless delivery. <br /> Travis Myren said people are still needed behind the scenes, cataloguing and <br /> inventorying books. He also said employees are currently doing curbside delivery, so the staff <br /> who were stationed at the desks are now doing curbside delivery. He said this allows for <br /> workforce flexibility. He said staff is working with Human Resources to determine what staffing <br /> will look like when the county buildings reopen to the public, and is thinking about where staff <br /> needs to be and where people can best be redeployed. <br /> Commissioner McKee asked how staff would accommodate the public who cannot, or <br /> do not want to, use this contactless option. <br /> Travis Myren said there would still be an in person option. <br /> Commissioner Greene said the Chapel Hill library began using a similar system, which <br /> allowed the librarians to assist patrons in other ways. She said there is a threat globally to jobs, <br /> with increased automation, but she does not believe in this particular case it would result in the <br /> loss of jobs. <br /> Commissioner McKee reiterated his concern for residents who cannot, or do not wish to, <br /> use this type of system. He said he has gotten calls from residents who are growing more <br /> frustrated with the lack of accessibility to assistance in the county. <br /> Commissioner Greene said she would not support the library removing in-person <br /> options for people who need it. <br /> Commissioner McKee said he ran into such a problem personally last week, and it is <br /> frustrating that county services are not fully available. He said the board needs to be aware <br /> that there are a large number of people in the county who do not have the technical ability or do <br />