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15 <br /> FY2O21-22 Recommended Information Technology <br /> and Communications Projects <br /> Information Technology Governance Council Projects- <br /> $500,000(p,56) <br /> -Funded every other year at$500,000 <br /> — Scored by interdepartmental work group <br /> — Intended for functionality and service Improvements <br /> Campuler Asslsled Mass A.—a-1(CAM replacement(T) <br /> Parcel Identlricalion Number(PIN)replacement{All lane records) <br /> New a tropic bill presenlmerd and processing software(Tax) <br /> Loll management system replacement(Aging) <br /> CCIttaEEle55 EefVICR-1-1,rl—(Llhlwy} <br /> Entr,r 'eogral Intonnalion System(GIS)upgrade(All depart—M) <br /> New GIS system(EnvinonmelHal H*Mth) <br /> SwitcMoaM uPprade(Social Services) <br /> ORANGI'aU. fY <br /> 1 wErcltunoirwx <br /> 2 <br /> FY2O21-22 Recommended Information Technology <br /> and Communications Projects <br /> Contactless Service Delivery(Library) <br /> iw. <br /> ORAL EcxataC011lN'�Y <br /> 3 <br /> 4 <br /> 5 Travis Myren said the kiosk would eliminate the need for interacting with someone when <br /> 6 checking out or borrowing a book. <br /> 7 Commissioner McKee asked what would happen to jobs with an increased use of <br /> 8 contactless delivery. <br /> 9 Travis Myren said people are still needed behind the scenes, cataloguing and <br /> 10 inventorying books. He also said employees are currently doing curbside delivery, so the staff <br /> 11 who were stationed at the desks are now doing curbside delivery. He said this allows for <br /> 12 workforce flexibility. He said staff is working with Human Resources to determine what staffing <br /> 13 will look like when the county buildings reopen to the public, and is thinking about where staff <br /> 14 needs to be and where people can best be redeployed. <br /> 15 Commissioner McKee asked how staff would accommodate the public who cannot, or do <br /> 16 not want to, use this contactless option. <br /> 17 Travis Myren said there would still be an in person option. <br /> 18 Commissioner Greene said the Chapel Hill library began using a similar system, which <br /> 19 allowed the librarians to assist patrons in other ways. She said there is a threat globally to jobs, <br /> 20 with increased automation, but she does not believe in this particular case it would result in the <br /> 21 loss of jobs. <br /> 22 Commissioner McKee reiterated his concern for residents who cannot, or do not wish to, <br /> 23 use this type of system. He said he has gotten calls from residents who are growing more <br /> 24 frustrated with the lack of accessibility to assistance in the county. <br /> 25 Commissioner Greene said she would not support the library removing in-person options <br /> 26 for people who need it. <br /> 27 Commissioner McKee said he ran into such a problem personally last week, and it is <br /> 28 frustrating that county services are not fully available. He said the board needs to be aware that <br /> 29 there are a large number of people in the county who do not have the technical ability or do not <br />