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43 <br /> EXHIBIT B . BEST PRACTICES - FINDINGS (CONTINUED) <br /> Scope of Services. Provide comprehensive suite of services to address a broad range of BH (e.g., SMI, SUD) crises including assessment, <br /> stabilization, diagnosis, pharmacy, physical health urgent care, and resources to effectuate referrals to community treatment services and <br /> local hospital facilities and services. <br /> Calming Environment. Design facility to provide a calming environment (living room) with peer support counselors to reduce trauma and <br /> agitation of the person in crisis. May include emPath emergency room services. <br /> Network with Community Treatment Providers. Network with community treatment providers to provide information about and referrals to <br /> community-based treatment services and in-patient services as needed and facilitate a warm handoff to such services with case <br /> management and peer specialist support to ensure continuity of care. <br /> Holistic Wrap Around. Network with community social services. Provide warm handoff to both community treatment and social services: <br /> support for homelessness, employment, and access to support programs (e.g., NAMI, Club Nova) with appropriate support by case <br /> managers and peer support specialists. These warm handoffs ensure the individuals leave the facility with support to access and engage <br /> community services to address their BH and social service needs. <br /> Continuous Improvement. Develop performance objectives and metrics to ensure continuous improvement over time. The literature is <br /> continuing to evolve as are concepts of public safety. Any facility or program needs to learn by experience to improve public safety, criminal <br /> justice, and individual care outcomes. <br /> 41 <br />