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39 <br /> EXHIBIT B . BEST PRACTICES - LITERATURE REVIEW <br /> ■ Articles and videos about crisis practices and programs in the Key Elements from Best Practice Toolkit <br /> U.S. were identified and reviewed. ■ Regional Crisis Call Center. Regional 24/7 clinically staffed <br /> ■ The publication entitled National Guidelines for Behavioral hub/crisis call center that provides crisis intervention <br /> Health Crisis Care — Best Practice Toolkit published by capabilities. <br /> Substance Abuse Mental Health Services Administration . Mobile Crisis Team Response. Mobile crisis teams available to <br /> (SAMHSA 2020) is particularly relevant to the subcommittee's reach any person in the service area in his or her home, <br /> work. workplace, or any other community-based location in a timely <br /> This publication by SAMHSA incorporates many of the manner. <br /> learnings reported in the literature and provides a . Crisis Receiving and Stabilization Facilities. Crisis facilities <br /> comprehensive community guide to best practices in crisis providing observation and crisis stabilization services to all <br /> and diversion programs. referrals in a calming, non-hospital environment. <br /> ■ As stated in the Guide, it is intended to: <br /> ... help mental health authorities, agency administrators, service Note: The third bullet is the immediate focus of the <br /> providers, state and local leaders think through and develop the subcommittee, but the others are important as well. <br /> structure of crisis systems that meet community needs. <br /> 37 <br />