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❑ Other (describe) <br /> All staff will he provided notice of this policy and procedure, and staff that may have direct contact <br /> with LEP individuals will he trained in effective communication techniques, including the effective use <br /> of an interpreter. <br /> Some LEP persons may prefer or request to use a family member or friend as an interpreter . However, <br /> family members or friends of the LEP person will not be used as interpreters unless specifically requested <br /> by that individual and after the LEP person has understood that an offer of an interpreter at no charge to <br /> the person has been made by the facility . Such an offer and the response will be documented in the <br /> person ' s file . If the LEP person chooses to use a family member or friend as an interpreter, issues of <br /> competency of interpretation, confidentiality, privacy, and conflict of interest should be considered . If the <br /> family member or friend is not competent or appropriate for any of these reasons , competent interpreter <br /> services will be provided to the LEP person . <br /> Children and other residents will not be used to interpret, in order to ensure confidentiality of information <br /> and accurate communication . <br /> c <br /> 3 . PROVIDING WRITTEN TRANSLATIONS <br /> i . Orange County will set benchmarks for translation of vital documents into additional languages . <br /> (please ensure to keep records of those documents that apply to your agency) <br /> ii . When translation of vital documents is needed, Orange County will submit documents for <br /> translation into frequently- encountered languages . <br /> ills Facilities will provide translation of other written materials , if needed, as well as written notice of <br /> the availability of translation, free of charge, for LEP individuals . <br /> 4 . PROVIDING NOTICE TO LEP PERSONS <br /> Orange County will inform LEP persons of the availability of language assistance, free of charge, by <br /> providing written notice in languages LEP persons will understand . Example : The notification will <br /> include, in the primary language of the applicant/recipient, the following language : IMPORTANT : IF <br /> YOU NEED HELP IN READING THIS , ASK THE AGENCY FOR AN INTERPRETER TO HELP . <br /> AN INTERPRETER IS AVAILABLE FREE OF CHARGE . <br /> All interpreters , translators and other aids needed to comply with this policy shall be provided without <br /> cost to the person being served, and individuals and their families will be informed of the availability of <br /> such assistance free of charge . <br /> At a minimum, notices and signs will be posted and provided in intake areas and other points of entry, <br /> including but not limited to the main lobbies , waiting rooms , etc . <br /> (Include those areas that apply to your agency) . <br /> Notification will also be provided through one or more of the following : outreach documents , telephone <br /> voice mail menus , local newspapers , radio and television stations , and/or community-based organizations <br /> Page 7 <br />