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18 <br /> (Include those that apply to your agency). <br /> 5.MONITORING LANGUAGE NEEDS AND IMPLEMENTATION <br /> On an ongoing basis, Orange County will assess changes in demographics,types of services or other <br /> needs that may require reevaluation of this policy and its procedures. In addition, Orange County will <br /> regularly assess the efficacy of these procedures,including but not limited to mechanisms for securing <br /> interpreter services, complaints filed by LEP persons, feedback from residents and community <br /> organizations, etc. <br /> I. Compliance Procedures,Reporting and Monitoring <br /> A. Reporting <br /> The agency will complete an annual compliance report and send this report to REDD. (Format will be <br /> supplied by REDD) <br /> B. Monitoring <br /> The agency will complete a self-monitoring report on a quarterly basis,using a standardized reporting <br /> system proposed by the local government. These reports will be maintained and stored by the Title VI <br /> Compliance Officer and will be provided to the REDD upon request. <br /> The agency will cooperate,when requested,with special review by the REDD. <br /> II. Applicant/Recipient Complaints of Discriminatory Treatment <br /> A. Complaints <br /> The agency will provide assistance to LEP individuals who do not speak or write in English if they <br /> indicate that they would like to file a complaint. A complaint will be filed in writing, contain the name <br /> and address of the person filing it or his/her designee and briefly describe the alleged violation of this <br /> policy. The form can be found at hlt2s://www.nccommerce.com/documents/cdbg-coMpliance-plans. <br /> The agency will maintain records of any complaints filed,the date of filing, actions taken and resolution. <br /> The agency will notify the appropriate section within REDD of complaints filed,the date of filing, actions <br /> taken and resolution. This information will be provided within 30 days of resolution. <br /> B. Resolution of Matter <br /> If the matter cannot be resolved by informal means,the individual will be informed of his or her right to <br /> appeal further to REDD. This notice will be provided in the primary language of the individual with <br /> Limited English Proficiency. <br /> The REDD Compliance Office will conduct an investigation of the allegations of the complaint. The <br /> investigation will afford all interested persons and their representatives, if any,an opportunity to submit <br /> evidence relevant to the complaint. <br /> Page 8 <br />