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n4�CHCD <br /> ORANGE COUNTY HOUSING&COMMUNITY DEVELOPMENT <br /> If, after reading this document,you feel that you qualify for this program and wish to apply, please keep <br /> the following dates in mind: <br /> • Applications available to the public starting October 30, 2020. <br /> • Applications must be turned in at the Orange County Housing and Community Development <br /> Office by 5:00 PM on December 31, 2020. <br /> • Selection of units will be made on January 31, 2021. <br /> • All rehabilitation work must be under contract by December 31, 2022. <br /> • All rehabilitation work must be completed by June 15, 2023. <br /> How do I request an application? <br /> • Contact Erika Brown <br /> (919) 558-2700 <br /> ebrown@ticog.org <br /> • OR download an application online: http://orangecountync.gov/2211/Home-Repair-Programs <br /> • OR pick up an application at the Orange County Department of Housing and Community <br /> Development office at 300 W.Tryon Street, Hillsborough, NC 27278. <br /> Is there a procedure for dealing with complaints, disputes and appeals? <br /> Although the application process and rehabilitation guidelines are meant to be as fair as possible, <br /> Orange County realizes that there is still a chance that some applicants or participants may dispute <br /> decisions,work completed, or other issues.The following procedures are designed to provide an avenue <br /> for resolution of complaints and appeals. <br /> During the application process: <br /> If an applicant feels that his/her application was not fairly reviewed or rated and would like to appeal <br /> the decision made about it, he/she should contact Erika Brown within five (5) days of the initial decision <br /> and voice their concern. If the applicant remains dissatisfied with the decision,the detailed complaint <br /> should be put into writing.A written appeal must be made within ten (10) business days of the initial <br /> decision on an application. <br /> Orange County will respond in writing to any complaints or appeals within ten (10) business days of <br /> receiving written comments. <br /> During the rehabilitation process: <br /> If the homeowner feels that construction is not being completed according to the contract, he/she must <br /> inform the contractor and the Rehabilitation Specialist. <br /> The Rehabilitation Specialist will inspect the work in question. If he finds that the work is not being <br /> completed according to the contract,the Rehabilitation Specialist will review the contract with the <br /> contractor and ask the contractor to correct the problem. <br />