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DocuSign Envelope ID:90A54439-23B9-40AF-8246-BFCAAEAA529D <br /> request by the County? <br /> Upon Customer's advance written request, no more frequently than once per 12-month <br /> period, Submittable will provide access to Customer, on a confidential need-to-know <br /> basis, a redacted version of its audit report. For further details,please refer to the relevant <br /> provisions of the Submittable Customer Terms of Service. <br /> If No, Explain: Click here to enter text. <br /> 13. Does the contract obligate the Cloud provider to supply the County with the provider's <br /> performance records, including access to daily and weekly service quality statistics? <br /> No. <br /> If No, Explain: For further details,please refer to the relevant provisions of the <br /> Submittable Customer Terms of Service. <br /> 14. Explain the contractually obligated service level parameters, minimum levels, specific <br /> remedies and penalties for non-compliance for: <br /> 1) Uptime Click here to enter text. <br /> 2) Performance and response time:Click here to enter text. <br /> 3) Error correction time:Click here to enter text. <br /> 4) infrastructure and security: Click here to enter text. <br /> Please refer to the SLA to our Submittable Customer Terms of Service. <br /> 15. Does the contractually defined Service Level Agreement define pertinent terms such as <br /> downtime, scheduled downtime, etc...? <br /> Yes. Please refer to the SLA to our Submittable Customer Terms of Service. <br /> If No, Explain: Click here to enter text. <br /> 16. Does the contract specify minimum disaster recovery and business continuity <br /> requirements, including penalties for non-compliance, as discovered through onsite <br /> inspections, audits or actual disasters? <br /> Yes. For more information,please refer to Exhibit B, Appendix B of the Submittable <br /> Customer Terms of Service. <br /> If No, Explain: Click here to enter text. <br /> 17. Does the contract require the cloud vendor to notify the County of any outsourced <br /> functionality and its provider? <br /> Yes. For more information,please refer to Exhibit B (DPA), section 5 of the Submittable <br /> Customer Terms of Service. <br /> If No, Explain: Click here to enter text. <br /> 18. What are the contractually required notification period for the County or the cloud vendor <br /> for termination of the cloud services? <br />