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DocuSign Envelope ID:A91745B2-0048-49DC-B6BF-676F03362AEA <br /> H V <br /> HOFFMAN <br /> MECHANICAL SOLUTIONS <br /> Preventative Maintenance Service Agreement <br /> PURPOSE: <br /> The purpose of this service agreement is to ensure the Manufacturer's recommended preventative <br /> maintenance and service is performed on your HVAC equipment and components. Proper maintenance <br /> will insure efficient and effective equipment operation. <br /> CUSTOMER PHONE SUPPORT: <br /> Hoffman Mechanical Solutions, Inc. will provide phone support from certified HVAC Technicians during <br /> normal business hours. (M-F: 8am — 5pm excluding holidays) Phone support will allow your on-site <br /> employees to call for assistance with routine operation or basic troubleshooting. <br /> AFTER HOURS SUPPORT: <br /> Emergencies can and usually happen when you least expect them and many times on the weekends or <br /> after 5:00 PM. It is very important to Hoffman Mechanical Solutions, Inc. to provide support in all <br /> emergency situations for all of our customers. We have technicians available 24-7-365 via our <br /> emergency answering service. You can utilize this service in an after-hours emergency situation by <br /> calling: <br /> (855) 761-HVAC (4822) <br /> After receiving the call, our technician will first attempt to solve the issue via phone support. If the <br /> problem persists, we will discuss the urgency with you and dispatch a service technician to your site <br /> upon your approval. <br /> In the event of an emergency, Hoffman Mechanical Solutions, Inc. will respond to your <br /> need via phone support within 1 hour. Should the issue require a technician to respond, <br /> we will have someone at your site within 4 hours after original notification. <br /> Page 2 of 8 <br />