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DocuSign Envelope ID:3C82534E-AFB3-4C21-8943-F082904898FD <br /> 2.2 Ensure all account issues are resolved quickly, leveraging resources from all areas of the <br /> organization. <br /> 2.3 Ensure timely and effective communication throughout the IBS operation and with all Walker <br /> Auto Departments. <br /> 2.4 Implement and re-inforce the company-wide definition of ideal customer experience within the <br /> IBS locations. <br /> 3. Monitor and manage IBS financial performance: <br /> 3.1 Monitor store sales performance on a daily,weekly and year-to-date basis. Identify performance <br /> issues and causes and implement corrective measures. <br /> 3.2 Works with Finance in area of accounts receivable to meet and maintain collection targets. <br /> 4. Manage inventory and minimize shrinkage: <br /> 4.1 Minimize inventory shrinkage and account for all cores/defects/labor claims. Inventory all <br /> products quarterly in accordance with the Classification Schedule. Inventory problem areas and <br /> line codes and report any product shown on hand and is not on the shelf per company <br /> procedure. <br /> 4.2 Track inventory dates. <br /> 4.3 Ensure all cores,defects,and returns are processed weekly. Write credit to accounts only when <br /> cores/defects have been received. Ensure delivery drivers are properly documenting all cores via <br /> the returns/defects books. <br /> 4.4 Ensure accurate and timely posting and reconciliation of all overnight,special,and stock orders. <br /> Check NAPA Storefront and ensure proper billing between store charges and parts received. <br /> 4.5 Ensure that merchandise is stocked in a timely and accurate manner. Ensure the sales area is <br /> stocked and bin labels are updated to reflect correct pricing. <br /> 4.6 Account for and reconcile all NSB pick-ups in accordance with company policy. <br /> 4.7 Reconcile and validate daily all cash refunds, price overrides,voids,and all other unique invoices <br /> listed and report any unusual activities or patterns to the store operations team. <br /> 4.8 Work in Partnership with Distribution Center to ensure accurate and optimal inventory control. <br /> 5. Manage company property to minimize risk exposure and ensure a safe and healthy work <br /> environment: <br /> 5.1 Ensure overall cleanliness of the store and outside areas. <br /> 5.2 Communicate and re-inforce Safety policy and correct behavior as needed. <br /> 5.3 Monitor operations for unsafe working conditions/hazards or potential areas of concern and <br /> timely resolve issues. <br /> 6. Manage IBS employees,ensuring compliance and employee engagement: <br /> 6.1 Understand,correctly interpret, and comply with company policies. Ensure all employees <br /> understand and comply with company policies. <br /> 6.2 Plan employee workloads and assign work schedules on a daily/weekly basis. Manage scheduling <br /> of employees,ensuring IBS operations are adequately staffed. <br /> 6.3 Inform IBS District manager timely of any employee issues or concerns. <br /> 6.4 Communicate with FIR in regards to all Human Resources Management matters(such as <br /> employee PTO issues or queries, unplanned absences, FMLA, injuries, performance issues, <br /> attendance,etc.) <br /> 6.5 Report to HR issues related to accidents, injuries,workers compensation,employee concerns <br /> with co-workers and management(including issues covered under harassment and anti- <br /> discrimination polices and other relevant policies as detailed in employee handbook). <br /> 6.6 Ensure timely and accurate submission of Employee time and attendance records to Payroll. <br /> 24 <br />