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8 <br /> Slide #1 <br /> Customer Assistance for <br /> An update to the Orange County Board of County Commissioners <br /> December <br /> •Background on OWASA <br /> •COVID-19 Billing Decision-makingTimeline <br /> •Fiscallfear 2021 Challenges <br /> •Extent of Past DueAccounts <br /> •Affordability Outreach and CustomerAssistance <br /> •Questions and Collaboration <br /> $VmgnNequ`9, Carrbor•-[haPel Nill's not for-P ht <br /> I <br /> ublic serviceagenrydel nnghigh <br /> } yaa1;N water,wamwater,and <br /> �� reclaimed warerserv��es. <br /> •Rates based on"cost-of-service" <br /> •"Benefiting'partyto pay for all utility extensions <br /> •Revenue used for utility operation only <br /> •Nearly 50%of customer rates fund water and <br /> wastewater infrastructure projects,including debt service; <br /> other half spent on operations <br /> •Bond holder obligations <br /> •Supported by users fees(water&sewer bills), <br /> not taxes <br />