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12 <br /> Commissioner Hamilton said she brings this up, as the burden of this situation should <br /> not fall on the poor. She said she hopes the County can be a strong partner is protecting the <br /> vulnerable. <br /> Chair Price referred to a letter received by the BOCC, which stated 1,000 community <br /> members donated $1,400. She asked if that was a typo. <br /> Mary Tiger said $1,400 was received on a monthly basis, and from an annual <br /> perspective this totals $15,000. <br /> Chair Price asked if one adds onto a bill, by rounding up, for example. <br /> Mary Tiger said it was originally was a round up program, but now people are being <br /> asked to give a dollar or two per bill. <br /> Commissioner Price referred to the 12-18 months payment plans, and asked if these <br /> lengths are firm. <br /> Todd Taylor said no, they are not firm and longer payment plans are an option. <br /> Commissioner Price asked if there is a reconnect fee, to which customers would be <br /> subject, if one's water has been cut off. <br /> Todd Taylor said yes, there is a charge. He said there are also late fees. He said when <br /> standard practices resume, each customer would get a reset button, and not be late at that time, <br /> and can work on the payment plan concurrently. <br /> Commissioner Dorosin asked if the donations program could be explained further, and <br /> how OWASA determines which accounts receive funds. <br /> Todd Taylor said Inter-Faith Council (IFC) manages the funds, and OWASA directs <br /> customers there. <br /> Mary Tiger said currently IFC caps bill assistance, per applicant, at $200. She said there <br /> is discussion about keeping or changing this amount. <br /> Commissioner Hamilton said it is her understanding that OWASA reserves cannot be <br /> used to pay debt, and asked if the permitted uses of the reserves could be identified. <br /> Todd Taylor said reserves are available in the case of a catastrophic event, unexpected <br /> capital expenditure, or in the event of OWASA could not collect revenue for a month. He said <br /> having these reserves plays into OWASA's bond ratings as well. <br /> Commissioner Dorosin said his concern is that people are suffering, and cannot pay <br /> OWASA bills. He said he would like to find a way to provide direct support to these residents, <br /> but it seems that OWASA is not permitted to help in many ways, other than payment plans. He <br /> said the total debt is $280,000, which is not astronomical, and he would like the County, the <br /> towns, and UNC to partner together to pay off some/all of this debt, so that OWASA could write <br /> off the debt. He said the current plan just drags debt along, and he would like to make a bolder <br /> move. He asked if his suggestion is one that could be explored, or can OWASA only do <br /> payment plans. He said OWASA revenues are higher than budgeted, and expenses are lower. <br /> He said there has to be a way to help people in arrears from losing water service. <br /> Todd Taylor said OWASA is open to exploring any and all possibilities to provide relief to <br /> residents. He said OWASA will work with County staff. <br /> Commissioner Bedford agreed with Commissioner Dorosin, and all other comments. <br /> She asked if it was worth lobbying the legislature for changes in the law, or are there other ways <br /> to move money around to pay off some of these debts. She said this is a health crisis, and <br /> washing hands is one of the most effective ways to prevent the spread of Covid, but without <br /> water one cannot wash one's hands. She asked if there are other sources of revenue that could <br /> be used. <br /> Todd Taylor said he wanted to provide some clarity around the notion that there is a net <br /> profit at OWASA right now. He said OWASA assumed revenues would be down due to the <br /> pandemic, but did not expect this for the whole year. He said water sales have not rebounded, <br /> and the budget was cut back as much as possible. He said these were not trivial cuts, and they <br />