Orange County NC Website
Browse       Search
10 <br /> .....,o �„2020 <br /> BUSINESS MEEPNG <br /> A--ITEM 4A <br /> s..o n.erage nmwm vas�Doe3/12/2020 <br /> s,ao CurrentlKarerage part due amount for individually- <br /> _e d residential cusro is$267. <br /> Standard Collection Practices <br /> •Active outreach to customers once a payment is missed <br /> •Customers are eligible for disconnection after due date of <br /> second,concurrent missed payment. <br /> •Resumption of standard collection practices <br /> •30 days notice <br /> •Offer extended payment plans,free of interest and penalty <br /> (18 months) <br /> •Restart the calendar for customer payments <br /> •Direct customers to utility bill assistance(ongoing) <br /> Assistance availableto customers <br /> •Interest and penalty-free extended payment plan(12-18 <br /> months) <br /> •Utility bill assistance <br /> •Orange County Emergency HousingAssistance <br /> CDBG-CV <br /> •Care to Share <br /> •Other <br /> VIRTUAL BUSINESS MEET MEETINGG <br /> AGENDA ITEM 0.A <br /> COMMUNITY <br /> WASTEWATER SY�T�M <br /> o 4o0J—Fart'R-d,Camb Nc27s10 O 919-969-N21 e in(o@owasa.oB ©@OWASAI O www.w.axa.org <br /> Commissioner Dorosin asked if clarification could be given on the Standard Collection <br /> Practices, and what happens when one cannot make a payment on time. He asked if water is <br /> shut off after two months of non-payment. <br />