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8 <br /> 1 Slide#1 <br /> Customer Assistance for <br /> OWASA Bills <br /> An update to the Orange County Board of County Commissioners <br /> December 7,2020 <br /> 2 <br /> 3 <br /> 4 <br /> •Background on OWASA <br /> •COVID-19 Billing Decision-makingTimeline <br /> •FiscalYear 202I Challenges <br /> •Extent of Past DueAccounts <br /> •Affordability Outreach and CustomerAssistance <br /> •Questions and Collaboration <br /> 5 <br /> 6 <br /> [prrboroUapel Hill'snM�r-profit <br /> public servire a9enry tleliverin9 high <br /> quality water,wastew-,,pnd <br /> renmmea wpreservl�es. <br /> 7 <br /> 8 <br /> 9 <br /> Key OWASA Obligations <br /> •Rates based on"cost-of-service" <br /> •"Benefiting"party to pay for all utility extensions <br /> •Revenue used for utility operation only <br /> •Nearly 50%of customer rates fund water and <br /> wastewater infrastructure projects,including debt service; <br /> other half spent on operations <br /> •Bond holder obligations <br /> •Supported by users fees(water&sewer bills), <br /> 10 not taxes <br /> 11 <br />