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10 <br /> AGENDA BUSINESS ITEM <br /> E 4A <br /> Currenegaverage pa due vnoune for indiNdually- <br /> ,e d residential customers is$267. <br /> 2 <br /> CollectionStandard <br /> •Active outreach to customers once a payment is missed <br /> •Customers are eligible for disconnection after due date of <br /> second,concurrent missed payment. <br /> •Resumption of standard collection practices <br /> •30 days notice <br /> •Offer extended payment plans,free of interest and penalty <br /> (18 months) <br /> •Restart the calendar for customer payments <br /> 3 •Direct customers to utility bill assistance(ongoing) <br /> 4 <br /> Assistance available to customers <br /> •Interest and penalty-free extended payment plan(12-18 <br /> months) <br /> •Utility bill assistance <br /> -State Fundwngi!SIG HOPE <br /> •Orange County Emergency HousingAssistance <br /> •CDBG-CV <br /> •Care to Share <br /> •Other <br /> 5 <br /> 6 <br /> 7 <br /> E <br /> VIRTUAL BUSINESS MEETING <br /> AGENDA ITEM 4A <br /> ew If <br /> 0 a s• WAra E eNC7 511 a 91-MLL 21 rlp6p.L 1 O @Mf l a---.( <br /> 8 <br /> 9 <br /> 10 Commissioner Dorosin asked if clarification could be given on the Standard Collection <br /> 11 Practices, and what happens when one cannot make a payment on time. He asked if water is <br /> 12 shut off after two months of non-payment. <br />