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6 <br /> Customer Assistance for OWASA Bills <br /> November 17, 2020 <br /> Page 5 <br /> Next Steps <br /> As the state and community settle into the new normal of the pandemic, OWASA prepares to <br /> resume standard collection practices. This will not be an easy transition. We are closely <br /> monitoring our finances, as well as the County's declaration of a State of Emergency to inform <br /> our decision making on when to resume standard collection practices. <br /> We intend to provide at least 30 days' notice to customers with past-due balances before <br /> resuming standard collection practices, after which a customer will have two months to pay their <br /> bill and/or establish an interest-free, fee-free payment plan with OWASA. OWASA will be <br /> offering extended(at least up to 18-month payment plans) for customers. We will proactively <br /> reach out to customers to encourage them to work with us on payment plans and to connect them <br /> to utility bill assistance funding. <br /> OWASA remains committed to the affordability of our services for all customers while <br /> maintaining the reliability and resiliency of the water and wastewater system. We are grateful for <br /> Orange County's ongoing efforts to provide assistance and welcome the opportunity to <br /> collaborate to assist those in our community who need utility bill assistance. <br />