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11 <br /> 5. Facilities must ensure that residents still have access to the ombudsman per 42 CFR <br /> §483.1 0(f)(4)(i), <br /> NC's current and up-to-date information including specific guidance for businesses, education <br /> and health care providers can be found here: <br /> • 11ress Release: Governor`s "1 ask Force Encourages N(�rtli Carolinians to Increase <br /> I Ir M.Kedness.Measures for COV D-19 <br /> • Co ronavirus Disease 2019 i"COVID-19) Resyonse in North Carolina <br /> • CDC COVID-19 website <br /> • North Carolina State;Laboratc�r°y ol`l rblic l ealtl lovcl C:�r rra�-irtts C r�idance <br /> If you have questions or concerns, call the COVID-19 Helpline toll free at 1-866-462-3821. To <br /> submit questions online, go to wwwjLcp�soncorgol.or, and select"chat." <br /> Instruction from CDC for healthcare facilities: htt s://wNAT�v.cdc.,ov/coronavirus/201.9- <br /> ncov/healtheare-facilities/ reverrt-s read-in lorr ters�i-care-facilities.htrnl <br /> WHAT YOU SHOULD DO IF YOU'RE INVITED TO A FACILITY FOR AN END-OF- <br /> LIFE SCENARIO <br /> O <br /> A. TO DOs <br /> 1. Before visiting ANY facilities,all ombudsmen should carefully review the following fact sheets <br /> (attached to this memo)from the U.S. Department of Health, Centers for Disease Control: <br /> a. What You Should Know, https.://www.cdc,Rov/coro.navirus/2019- <br /> ncov/about/index.html <br /> b. What You Should Do If You Are Sick, <br /> hit s:Iiwww.cdc. ovlcoronavirus12019-ncovlaboutlinde .htrnl <br /> 2. The CDC has a short video about handwashing. All ombudsmen and CAC volunteers should <br /> review this video or the CDC factsheet(attached to this memo)on handwashing prior to visiting a <br /> long-term care facility. <br /> a. "What You Need to Know about Handwashing"Visit tt s:/Ivc�artu.bc/d914n L14I o <br /> 3. Check your email regularly for updates from the Office of the State Long-Term Care <br /> Ombudsman <br /> B. Instructions for Preventing the Spread of Coronavirus <br /> The following information is taken from the federal Centers for Disease Control and Prevention <br /> (CDC) Factsheet"What You Should Know" and other sources such as CDC, CMS,NC State <br /> Government, Consumer Voice, and Washington. State LTCOP. <br /> 2 <br />