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33 <br /> DRAFT <br /> Those businesses that did not or could not make modifications led the number of firms that reported <br /> revenue losses by 20%or more. Businesses that reported higher revenues relied significantly on online <br /> and virtual sales and services. However, much like the results by sector, some of the same modifications <br /> appear on both sides of the revenue spectrum. Increased virtual sales and services, for example, are the <br /> most heavily employed strategies for businesses reporting significant revenue gains, but they are the <br /> second most popular modification made by businesses reporting revenue losses. Other strategies such <br /> as curbside sales and home delivery also appear on both the revenue increase and revenue decrease <br /> charts. <br /> Business Modifications Related to Revenue <br /> Increases fo 20% or More <br /> Increased virtual sales or services 20 <br /> No modifications made 8 <br /> Increased online sales 6 <br /> Increased curbside, Increased home delivery,... 5 <br /> Increased online sales, Increased virtual sales or... 3 <br /> Increased home delivery, Increased online sales 3 <br /> Increased curbside 2 <br /> 0 5 10 15 20 25 <br /> r <br /> Business Modifications Realted to Revenue <br /> Decreases of 20% or More <br /> No modifications made 4 <br /> Increased virtual sales or services 22 <br /> Increased curbside, Increased online sales 7 <br /> Increased online sales 7 <br /> Increased curbside 6 <br /> Increased curbside, Increased home delivery,... 5 <br /> closed <br /> 0 5 10 15 20 25 30 <br /> This means that the shift to online sales and services alone does not account for consistent revenue <br /> outcomes.Twenty two businesses that reported increasing virtual sales and services as the single <br /> 12 <br />