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29 <br /> DRAFT <br /> Top 10 Modifications to Operations <br /> n=239 <br /> Increased virtual sales or <br /> services <br /> No modifi ations made <br /> Inc eased online sales <br /> Clea dingg <br /> Protocol <br /> Inci eased online 3ales, <br /> IncrE ased virtual s3les or <br /> services <br /> Increased curbside <br /> Increaseil curbside, <br /> Increased home delivery <br /> Increased c irbside, <br /> Increased on ine sales <br /> Increased c irbside, <br /> I creased hon ie delivery, <br /> Increased on ine sales, <br /> Increased virti ial sales or <br /> servic es <br /> Increased <br /> I creased ho�jrbside, <br /> a delivery, <br /> Increased one sales <br /> 0 10 20 30 40 50 60 70 80 90 100 <br /> Impact on Revenue <br /> The pandemic's impact on revenue losses is skewed to the extreme. A total of fifty-seven percent (57%) <br /> of respondents reported less revenue in 2020 compared to the same time period in 2019. However, of <br /> those firms experiencing a decrease in revenue,thirty-eight percent (38%) reported reductions of 50% <br /> or more, and over 33% reported a loss between 20%and 50%. This means that of the 162 firms that <br /> reported lower revenues of any amount, over seventy percent (70%) of those firms have experienced <br /> losses over 20%compared to 2019. <br /> The number of businesses reporting revenue increases is more balanced. A total of forty three percent <br /> (43%) reported higher revenues compared to 2019. Of those 124 businesses that are outpacing last <br /> year's revenue, twenty three percent (23%) reported over a 50% increase, and twenty five percent <br /> 8 <br />