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DRAFT <br /> <br />24 <br /> <br />Finally, respondents were asked to share any lessons learned through the pandemic that other <br />businesses or government agencies may find helpful or instructive to the recovery process. These <br />responses focused on planning ahead, being flexible about how goods and services are delivered and <br />where employees work, and being able leverage technology to quickly pivot to online/remote platforms. <br /> <br />45