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n4C <br /> ORANGE COUNTY HOUSING & COMMUNITY DEVELOPMENT <br /> If problems persist, the homeowner must put the concern in writing and a mediation conference <br /> between the homeowner and the contractor may be convened by the Rehabilitation Specialist and <br /> facilitated by the Orange County Housing and Community Development Director . <br /> Should the mediation conference fail to resolve the dispute , the Director will render a written final <br /> decision . <br /> Final Appeal: <br /> After following the above procedures, any . applicant or homeowner who remains dissatisfied with <br /> Orange County ' s final decision may appeal to Michael Handley, NCHFA, PO Box 28066 , Raleigh , NC <br /> 27611 - 80661 ( 919 ) 877 - 5627 . <br /> Will the personal information provided remain confidential ? <br /> Yes . All information in applicant files will remain confidential . Access to the information will be provided <br /> only to Orange County employees who are directly involved in the program , the North Carolina Housing <br /> Finance Agency, the US Department of Housing and Urban Development ( HUD ) and auditors . <br /> What about conflicts of interest ? <br /> No employee or board member of Orange County, or entity contracting with Orange County, who <br /> exercises any functions or responsibilities with respect to the ESFRLP20 project shall have any interest , <br /> direct or indirect, in any contract or subcontract for work to be performed with project funding, either <br /> for themselves or those with whom they have family or business ties, during their tenure or for one year <br /> thereafter . Relatives of Orange County employees or of Orange County board members and others <br /> closely identified with , may be approved for rehabilitation assistance only upon public disclosure before <br /> the Orange County Board of Commissioners and written permission from NCHFA . <br /> What about favoritism ? <br /> All activities under ESFRLP20, including rating and ranking applications, inviting bids , selecting <br /> contractors and resolving complaints, will be conducted in a fair, open and non - discriminatory manner, <br /> entirely without regard to race , color, religion , national origin , sex, familial status and disability . <br /> Outreach Efforts of the ESFRLP Program <br /> The County makes citizens aware of the ESFRLP program and other housing rehabilitation opportunities <br /> through various service providers and specific outreach efforts . At minimum , the County will advertise <br /> the Essential Single - Family Rehabilitation Loan Pool Program via the following media /venues : the local <br /> English - speaking and Spanish - speaking newspapers serving the County (such as The Daily Tarheel, The <br /> News of Orange and La Noticia), senior centers and community centers throughout the County, Orange <br /> County Home Preservation Coalition , Orange County Affordable Housing Coalition , Carrboro Town Hall , <br /> Chapel Hill Town Hall , Orange County DSS Office , and on the County ' s website . <br /> Who can I contact about the ESFRLP program ? <br /> Any questions regarding any part of this application or program should be addressed to : <br /> Erika Brown David Saconn <br /> ( 919 ) 558 - 2700 ( 919 ) 612 - 1527 <br /> ebrown@ticog . org dsaconn@orangecountVnc . gov <br />